Customer Service Data Entry
Resume:
Jeremy Ewing
**** **** ****** *****, ********* **9
Birmingham, Alabama 35205
********@*******.***
I developed customer service and supervisory skills in the early years of my retail career, as a department supervisor at Barnes & Noble. I was in real estate for nearly 20 years, further developing my interpersonal skills and gaining insight into property management. I currently manage several rental properties of my own. I have highly developed, self-taught computer skills and have done website programming on the side for several years. I am highly self-disciplined and have a lot of experience working from home and under my own supervision. I had major neck surgery in October, 2021. Floor & Decor was able to hold my position for four months, but I was not cleared for work at that time. I spent much of this time doing freelance web design and making DoorDash deliveries. I have since fully recovered and am cleared to return to work full time.
Work Experience
Assistant Department Manager
Floor & Decor -Birmingham, AL
April, 2021 to October 2021
• Responsible for inventory control, stocking, and maintenance of the wood flooring department of the store.
• Trained new employees.
• Created new displays for incoming and clearance products, balanced with assisting customers.
Editor (Work from home position)
A Closer Look - Atlanta, GA
April 2020 to January 2021
• Editing written mystery shopper reports.
• Follow up with shoppers and clients to obtain more information for reports.
• Kept supervisor up to date with the status of shops and kept processes moving smoothly.
Realtor
RealtySouth, Louis Josof Realty, Red Realty, Century 21 - Birmingham, AL
May 2004 to February 2020
• Furthered customer service skills learned from previous jobs and learned to work under my own supervision.
• Gained insight into contracts, legal paperwork, and mortgages.
• Acquired new clients by regularly following up with generated leads and acquiring my own leads.
• Resolved client concerns in a timely manner to maintain high satisfaction ratings.
• Established positive flow of communication between agents, clients, attorneys and all personnel involved in closing transactions.
• Reviewed and executed confidential documents, contracts and disclosures.
• Gained extensive property management experience. I currently manage several of my own rental houses.
Administrative Assistant to Surgical Dept. Heads
LaGrange Memorial Hospital - LaGrange, GA
2002 to 2004
• Worked with two heads of surgery, creating their weekly activity calendars.
• Scheduled surgeries.
• Entered surgical reports into a computerized database.
• Filing, paperwork, and data entry.
Abstractor
Johnson, Caldwell & McCoy - Lanett, AL
1999 to 2002
• Researched real estate title deeds and mortgages to prepare files for the closing attorney.
• Learned attention to detail while tracing each property's history.
• Mastered several computerized programs used by law offices and courthouses for property research.
General Merchandiser
Mitchell Grocery - Lanett, AL
1999 to 2002
• Responsible for ordering, checking in, and stocking health & beauty products and general merchandise for several independent grocery stores.
• Responsible for returning out of date merchandise and recalled products.
• Created visually appealing merchandise displays.
• Kept shelves fully stocked and clean, with product rotated and front faced.
Bookseller & Department Supervisor
Barnes & Noble - Hoover, AL
1995 to 1999
• Gained extensive customer service experience, working with the public in person and on the phone.
• Department supervisor over 3-5 employees, and 1/4 of the store, for the last 3 years of the job.
• Responsible for ordering/returning stock as needed for my department.
• Delegated tasks to my employees, keeping my department running smoothly.
• Cross trained in receiving and Starbucks/Barnes & Noble Cafe. Responsible for training my employees.
Education
General studies
Jefferson State Community College - Birmingham, AL
August 1995 to January 1997
Advanced Academic Diploma, Graduating with honors
Pinson Valley High School - Pinson, AL
August 1992 to May 1995
Skills
I have extensive customer service and relations experience and excellent communication skills. I am a meticulous speller and excel in writing and grammar. I am very detail oriented and self-disciplined and have experience working in remote and unsupervised positions. I am proficient in compiling statistics and creating spreadsheets. I have extensive experience and self taught knowledge of countless computer programs, with detailed knowledge of Microsoft Office. I have website development experience and have done work in this field on the side.
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