Administrative Assistant Customer Service
Resume:
Erin Mulholland
Wenonah, NJ *****
*********@*****.***
To obtain a challenging position that allows me to utilize my current skills to assist
in advancing a business that offers a stable employment opportunity.
Authorized to work in the US for any employer
Work Experience
Waitress
Harrison House Diner - Mullica Hill, NJ
April 2021 to Present
Providing excellent wait service to ensure satisfaction. Taking customer orders and
delivering food and beverages. Making menu recommendations, answering questions and
sharing additional information with restaurant patrons.
Housekeeping
ABM Industries, Inc. - West Deptford,
NJ October 2020 to March 2021
Responsible for cleaning, dusting, sweeping, vacuuming, restrooms, entries to the
Warehouse facility. Notify management if there is a need for repair or maintenance.
Follow all health and safety regulations.
Healthcare Aide
Deptford Home Center - Township of Deptford, NJ
May 2020 to October 2020
Provided essential and important daily living support and comfort to patients, clients
and residents. Assisted with bathing, grooming, dressing, toileting and other personal
hygiene activities. Helped Patients/residents with feeding, mobility and exercise as
needed.
Counter, Cashier, Server
Amigos - Wenonah, NJ
January 2019 to March 2020
Responsible for welcoming customers, processing customer orders. Accept payment and
ensure order is delivered to customers in a timely fashion. Respond to customer
inquiries, issue receipts.
Managed high volume of incoming calls and in-person inquires. Clean and arrange eating
areas, service and kitchen areas.
Administrative Assistant
Magray Trucking LLC - Woodbury Heights, NJ
January 2013 to February 2016
Managed a high volume of incoming calls, welcomed clients, customers and visitors.
Organized documents and paper work and maintained the file system. Verified information
on employee timesheets and completed weekly payroll. Tracked all mileage and fuel
receipts for employees quarterly and submitted expense reports. Reviewed and tracked
claims. Responded to all correspondence and distributed.
Customer Service
Duke Teleservices - Woodbury, NJ
September 2011 to December 2012
Served customers by providing product and service information. Resolved product and
service problems by analyzing the situation, listening effectively and communicating
clearing to resolve the problem/issue.
Accounts Payable Specialist
WWR International - Bridgeport, NJ
September 2008 to March 2009
Handled vendor correspondence via phone and email. Coded invoices, expense reports for
proper entry into the financial system. Prepared non-inventory requisitions.
Investigated and resolved problems associated with processing the invoices and purchase
orders. Assisted with monthly reports and monthly closings.
Maintained files, records and reports.
Billing Specialist
L3 Communications TITAN Corporation - Marlton, NJ
June 2007 to August 2008
Performed administrative tasks for the billing department. Duties included, maintaining
the file systems, generation of correspondence and follow-up on invoice related inquiries
from operations personnel and customers. Reconciled billing data to project status
reports using contract documents. Prepared invoices to bill contract line items, project
labor categories, subcontracting, profit and fee line items. Handled a high - volume of
incoming calls.
Accounts Payable Specialist
L3 Communications TITAN Corporation - Marlton, NJ
June 2006 to June 2007
Handled vendor correspondence via phone and email. Coded invoices, expense reports for
proper entry into the financial system. Prepared non-inventory requisitions.
Investigated and resolved problems associated with processing the invoices and purchase
orders. Assisted with monthly reports and monthly closings.
Maintained files, records and reports.
Administrative Assistant
DCK Project Management - Broomall, PA
December 2004 to May 2006
Reconciled monthly credit card receipts for bank statements and Expense Reports on web
page.
Organized all incoming transmittals and distributed to engineers. Sent outgoing
transmittals to various contractors and maintained files in the office for future
reference. Tracked incoming and outgoing invoices using an Excel spreadsheet. Verified
that the SPO# (Service Purchase Order), WHO# (Work Order), work description, on the
vendor invoices and site code matched the SPO Summary and Scope of Work in the
CMS system. Sent verified invoices for the contract administrator Sunoco signature then
to corporate for payment to vendor. Entered timesheets for contractors into an Excel
spreadsheet and confirm the hours worked in the pay period.
Education
High school diploma
Clearview Regional High School - Mullica Hill, NJ
September 1993 to June 1999
Skills
• Intermediate skills in Microsoft software.
Salary Requirements:
Negotiable
• Accounts Payable
• JavaScript
• WordPress
• Microsoft SQL Server
• Serving Experience
• User Experience (UX)
• POS
• Communication skills
• Office experience
• Computer skills
• Web Services
• Microsoft Excel
• Microsoft Word
• Customer service
• Time management
• Micros POS
• English Links
http://EM.me
Certifications and Licenses
State Tested Nursing Assistant
CPR Certification
Assessments
Administrative assistant/receptionist — Completed
May 2022
Using basic scheduling and organizational skills in an office setting
Full results: Completed
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Familiar
June 2022
Cross-referencing agendas and itineraries to avoid scheduling
conflicts Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or
certification, or continued development in any professional field.
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