James Poli

650-***-****

Fremont, Ca. *****

adrza3@r.postjobfree.com

https://www.linkedin.com/in/jmpoli

Career Summary

“Mobile first” mindset with over 8 years in bringing mobile consumer electronics and enterprise mobility applications to over one million smartphones and tablets

Skill Proficiencies

Mobile Project Management

Mobile Hardware Rollouts

App Store Management

Device Management

Services Oriented Architecture

5G/LTE/WAN

Monetization

Consumer Electronics

IoT/NFC

Developer Relations

Mobile Application Development

Mobile Product Management

Strategic Partnerships

SQL/Google Analytics

Agile Development

Mobile APIs

App Release Trajectory

JIRA/Confluence

Professional Accomplishments

Product Manager

Delivered over 1,000,000 devices to market

Increased profit margins on all Android platforms

Managed enterprise deployments of 70K+ mobile devices

Delivered a $160M bid project

Drove product and platform development

Increased device margins across platform of Android products

Captured significant portion of Latin American Android tablet market

Built out product service environment (OTA server, support forums)

Increased ROI through hardware monetization program

Created profit centers from mobile hardware

Program Management

Created Strategic Partnerships with ISVs to enhance product value

Delivered customized software solution to multiple projects

Delivered a $160M dollar custom bid deal

Drove new product adoption Proof of Concept phases

Implemented and grew an app store to 750,000 users

Work History

July 2021 – Current

Accenture onsite at Google

Technical Account Manager – Enterprise Pixel/Android Enterprise Advisory Services

●Managed Android Enterprise EMM deployment and support in enterprise use

●Managed Enterprise Pixel customer deployments and support

●Responsible for Android Enterprise and Enterprise Pixel customer escalations

●Managed device refresh projects for Pixel customers

●Liaison between Supply Chain and enterprise customers

●Handled questions submitted to Android Enterprise Expert Community Forum

●Enterprise Device liaison for internal analysis and support groups

●Performed issue triage for customer technical challenges

March 2020 – July 2021

TUV Rheinland North America, Inc.

Project Manager - Consumer Electronics

●Managed products through RF and Safety Certification Process

●Coordinated testing shifts with lab managers and administrators

●Increased revenues by seven percent through increased service offerings

●Facilitated numerous escalations from clients for service requests

●Coordinated with subcontractors to complete service requests

●Liaised with regulatory personnel in the intended markets for client products

●Navigated clients through complex regulatory standards (FCC/NRCan/EU/NOM etc) in multiple theaters

September 2018 – May 2019

Matrix Precise on-site at Kaiser Permanente

Technical Project Manager

●Managed deployment of mobile application via MDM solution

●Provided Technical analysis of implementation challenges

●Performed technical triage of multiple deployment bugs

●Discovered numerous bugs before they impacted user experience

●Applied Mobile expertise to improve device provisioning

●Created SQL queries to capture device deployment data

●Provided technical support to Tier 3 IT personnel

June 2017 – July 2018

IMVU Inc

IT Project Manager

●Ran daily scrums of Infrastructure, Operations, and IT teams

●Ran Post Mortems and subsequent follow ups

●Managed projects and project requests from other teams

●Managed service requests using JIRA

●Built dashboards in Confluence to share project updates

●Liaised with other project managers for inter-team project needs

April 2017 – June 2017

Samsung Mobile Electronics

Mobile QA Test Engineer

●Created test plans and steps for testing Samsung Bixby enabled Android devices

●Chosen to lead team of Android test personnel

●Wrote 3000 test cases for Android voice control functionality

●Tracked numerous bugs from discovery through to resolution

February 2017 – April 2017

Technical Account Manager, HCL America @Google. Mountain View, California

●Managed OEMs through Android device certification process

●Quality assurance testing of Android audio applications for consumer product

●Tracked Android application issues from triage to resolution

December 2015 – February 2017

Android Product Manager, Seabridge Software. Fremont, California

●Drove up revenue by delivering quality Android Applications through IAPs

●Created partnerships with ISVs to feature their software on the app store

●Introduced in-app billing to customer base

●Deployed applications using MDM solution

May 2015 – November 2015

Android Product Manager, Neu Image Technology Doral, Florida

●Increased product margins by creating partnerships with ISVs

●Android App store implementation and management

●Delivered thousands of applications to customers through app store

●Implemented testing system for 3rd party applications and Android products

●Found numerous bugs in applications before deployed in production ensuring the best possible user experience

●Created technical support infrastructure for Android devices

July 2014 – February 2015

Android Developer Support Engineer, Intel Corporation, Santa Clara, California

●Performed Python based automated device testing

●Built testing lab for device platforms (Smartphone, tablet, Android TV, gaming consoles, and IoT)

●Created functionality test plans and performed QA functionality for Android TV and Android gaming consoles

●Used SQL to create issue dashboards

●Created issue tracking process in Jira

●Created Confluence dashboard to convey bug resolution status

●Conducted technical issue triage on Android platforms for developer relations

●Technical support for Android Developer Relations

April 2011 – April 2014

Android Technical Product Manager, Envision Peripherals Incorporated, Fremont, California

●Implemented quality assurance testing for the entire Android platform

●Delivered 900K smartphones and tablets to store shelves

●Implemented and managed AOC branded app store

●Performed full QA on all Android Applications

●Provided Tier 3 Technical Support for all Android products

●Escalation point for technical support staff

●Implemented Android CTS Testing

●Drove product service architecture (FOTA server, MDM, App Store)

●Designed custom products for bid projects

●Subject Matter Expert for Android and Windows Mobile tablet line products for all territories

●Increased product profitability with software

●Created strategic partnerships with mobile ISVs

●Drove technical product development, bug resolution and functionality testing

●Delivered quality applications through rigorous testing

●SPOC for all Android product escalations and MDM issues

●Used Google Analytics to generate data about device sales

August 2005 – December 2010

QA Test Engineer – Enterprise Mobility, Cisco Systems, San Jose, California

●QA testing new mobile applications, hardware, and services across multiple platforms for the Mobility Design and Engineering team

●Technical liaison to mobile data carriers providing enterprise services

●Created test plans for mobile data and device provisioning

●Discovered high severity bugs in SaaS and MDM solutions before deployment

●Managed issue resolution discovered during BYOD implementation

●Created device integration roadmaps from concept to deployment of Android, Blackberry, Goodlink, iOS, Palm OS, Symbian, WebOS and Windows Mobile

●Tested mobile apps and service performance across LTE networks

●Participated in development testing for internal Cisco products

●Handled escalations and high touch enterprise mobility user technical support issues

●Provided technical support for all Android devices deployed

February 2004 – August 2005

Server Support Technician – Good Technology, San Jose, California

●Improved front line Goodlink User support for enterprise messaging customers

●Resolved complex customer issues involving Microsoft Exchange Servers

●Specialized in Goodlink server deployment and issue resolution

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Education

Bachelor of Arts – English

California State University at Chico

Chico, California

June 1, 1995

Technologies Used

Android, Bounty Applications, App Store, Android Compatible, Android Derivative, Google Analytics, Windows 8.1, Exchange, EAS, Google for Work, Android SDK, ARM, x86, Ubuntu, DaVinci (Intel Solution), smartphone and tablet hardware, Mobile Data(3G-4G/LTE), MDM Consoles, IoT, Android Certification Test Suite, REST, HTTP, SOAP. Experience with web and mobile technologies – HTTP, HTML, XML, JSON, SQL, Java Script, Node.js, Xcode, Android SDK

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