Automotive Service Director
Resume:
Troy Woodyard
Service Director
Pearland, TX ****8
**********@*****.***
A "Problem Solver" who employs a strong work ethic and team building skills to produce exceptionally
high results. I employ great communication skills to help employees overcome objections and relay
complex issues and resolutions to clients.
Authorized to work in the US for any employer
Willing to relocate to Houston, TX
Work Experience
Service Director
Ron Craft Chevrolet Cadillac - Baytown, TX
March 2018 to Present
Responsible for maintaining a workforce of 40 employees, technicians, service writers and support.
This includes all personnel decisions regarding hiring/firing/coaching/training.
Building a team that works together with parts, sales and finance.
Service Director
Joe Myers Ford - Houston, TX
March 2017 to February 2018
Oversee service department responsible for gross labor sales in excess of $400k
monthly
Recruited staff - including technicians, advisors and support personnel
Instituted incentive programs to increase incremental sales of vehicle
maintenance items
Improved relations between associated departments to improve work flow
Service Manager
Momentum BMW - Houston, TX
April 2014 to March 2017
Managed and coached 16 advisors, 5 cashiers, 4 loaner clerks, and 9 valets
Recruited, retained, and developed staff
Responsible for labor budgets in excess of $1 million monthly
Ensured exceptional client service and consistent results
Planned, coordinated and controlled daily operations
Implemented corrective actions
Trained and supported all staff in the implementation of new systems and upgrades
Planned and coordinated event logistics
Implemented processes to improve work flow
Monitored ongoing expenses relative to budget projections
Service Advisor
Advantage BMW - League City, TX
December 2012 to April 2014
Communicated with clients regarding vehicle issues and needed repairs
Maintained a 96% Customer Service Satisfaction rating
Improved business by repeat and referral clients by using strong customer service and problem solving skills
Service Manager
Planet Ford - Spring, TX
January 2003 to December 2012
Managed a team of 10 advisors
Developed departments first incentive performance plan which motivated staff and resulted in a 25% increase in sales of vehicle maintenance products and alignments
Initiated programs that standardized employee training and led to an increase in customer satisfaction
"Overall Dealership Employee of the Year" 2009
"Overall Service Employee of the Year" 2010
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