Customer Service Representative
Resume:
Lisa M. Kluck
Stevens Point, Wi. 54467
CUSTOMER SERVICE
Profile
• More than 4 years’ experience in customer service and sales.
• Possess computer and telephone skills.
• Working knowledge of Microsoft Excel, WordPerfect, Microsoft Word and Outlook.
• Ability to handle escalated calls and disappointed customers.
• A team player, trust worthy, dependable, organized, friendly and outgoing.
Synopsis of Achievements
• I have 4 grown children and 5 grandchildren.
• I actively care for my mother.
• I am dedicated to my family.
Employment
UPS, Stevens Point, WI 7/15 – Present
Night inbound dispatcher
• Communicate with drivers to let them know
what door to put their truck in.
• Keep track of what trucks are in.
• Advise drivers of incoming loads.
AIG, Stevens Point, WI 12/14 – 6/15
Customer Service Representative
• Sell travel policies to individuals.
• Sell travel agents travel policies.
• Answer questions regarding polies.
• Advise travel agents of policies.
• Take memos.
Kmart, Stevens Point, WI 7/11-8/14
Fashions Lead
• Cashiered.
• Set adds and did plan-o-grams.
• Covered several different departments.
• Took inventory.
• Stocked shelves.
• Unloaded trucks.
West Asset Management, Stevens Point, WI 12/09-9/10 Loss Mitigation Rep
• Assisted individuals with their home loans.
• Advised individuals of status of loan.
• Received payments.
County Market, Stevens Point, WI 9/05-12/09
Deli Clerk
• Prepared the chicken that is used for that day.
• Make salads.
• Maintain kitchen cleanliness and health standards.
• Weigh products before sale.
• Serving customers.
Education
Pacelli High School, Stevens Point, WI 1984
General Education
References Available upon request
Contact this candidate