Customer Service Assistant Manager

Kasarah Peck 734-***-****

***N Main St. Apt C*

Chelsea, MI 48118

**********@*****.***

Professional profile:

* ***** ********** ** ********** AND CUSTOMER SERVICE, “PROVIDING EXCELLENT SERVICE IS THE KEY TO SUCCESS” Reliable, dependable, hard-working, Driven, efficient, proficient management skills, and Goal oriented

Skills*

Consistent results Human Resource Exp. Knowledgeable,Excellent Customer Service skills Accounts payable/receivable Professional Accomplishments Management Currently I am the Assistant General Manager for Extended stay America hotels previously assistant manager of Washtenaw Eco Friendly Cleaning Services, a domestic service company, while maintaining staff and customer relations; I provided excellent service to Washtenaw County Housekeeping lead -Through leadership and teamwork at WEFCS, at every job I worked with my team to take quality to the next level. I have built trusting and manageable relations with my team members, ensuring effective results through positive feedback and valued appreciation. Customer Service Proven to be a leader through example and positive reinforcement.

Improves sales and service delivery through effective changes.

Proven track record in completing projects and delivering results on time and on target.

I have been complimented by my supervisor on multiple occasions for exceeding expectations & professionalism.

Proficient skill level in Microsoft office

leadership award

My most recent accomplishment was a dual effort between myself and my GM taking our hotel from sub par level in scores for big O customer service and cleanliness and bringing it to the top Number one spot for Michigan in 2021 in just 6 months time.

Work History *

Jordan Cleaning & Painting: Receptionist

02/10-01/11

Cleaning Goddesses: Assistant Manager

01/12- 4/12

WEFCS: Assistant Manager 04/12-01/20

Meijer: Head cashier

4/16 - 8/17

Autozone: Cashier and customer service rep 09/17-2/19

Extended Stay America AGM

06/21-Present

Education*

GED

Currently working on entering Washtenaw Community College

Professional references*

Gretchen Rowe 734-***-****

The Cleaning Goddesses & WEFCS

Dianna Jordan 734-***-****

Jordan Cleaning & Painting

William Mays (734)–808–1374

Autozone

Deana Thomson 734-***-****

Extended stay America

Personal references*

Nancy Castle 517-***-****

Marsha Herring 267-***-****

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