Customer Service Production Supervisor

HECTOR GUERRA JR

**** ****** ***, *******, ***** 78574 · 956-***-****

***************@*****.***

Hardworking Multi-tasker with 24 years of experience in the distribution and warehousing field. Highly efficient and capable of handling multiple tasks in a fast-paced environment.

EXPERIENCE

2018-CURRENT

3RD SHIFT PRODUCTION SUPERVISOR, STanley Black and Decker

Responsible to provide leadership and direct supervision to hourly warehousing assembly employees in multiple areas such as batteries, grease gun and blister packs. Improved plant production processes using standardized work while ensuring compliance with safety standards. (PPE) Also did repairs for battery to avoid scrap. Kept track of production, costs, scrap, quality, and most important safety. As lead oversaw daily production metrics and kept charts that started out daily production including the errors cost by scrap or machine downtimes.

2002-2018

SHIPPING AND COSTOMER SERVICE, SYmbol/MOtorola/EXEL-DHL

Applied5's warehousing reducing the square footage of our process in distributing goods to our customers. Received recognition on (5's) spaghetti map and reducing cost and non-value-added steps to our process. Very accurate in cycle counts and trained others how to properly do inventory. Wrote the picking and packing process for our customer service center, which were used for the iso re-certifications.

EDUCATION

09/1994-CURRENT

STILL ATTENDING, UTRGV

Studying business administration, computers, and information systems

SKILLS

Studied Lean Six Sigma Manufacturing

Proficient in the use of the 5s+1 methodology

Able to stand long hours and able to pick up 75lbs

Yellow Belt in Lean Manufacturing

Understand the use of spaghetti maps and fishbone diagrams (Ishikawa)

Manufacturing Kaizens.

Inventory Management

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