Keisha Maki

*** ******** **.

Hudson, NC *****

828-***-****

Objective: Seeking a position where I can use my various skills and experience to provide excellent customer service and job production, to assure satisfaction with customers, and to increase company profits.

Summary of Qualifications:

Experience as a customer service representative

Problem Solving Skills

Enthusiasm and Versatility

Good Listening and Communication Skills

Quick Learning Skills

Computer Skills

Typing Proficiency

Excited to train and learn new qualities and various skills Professional Experience:

Worked as a customer service representative at Lowe's Home Improvement, Quick Copy, Michael’s, and Dollar tree.

Trained other employees in their jobs and in customer service and satisfaction. Built relationships with customers that kept them coming back. Always made sure customers were happy.

Trained in various fields and eager to learn as much as possible to help me become a more successful co worker and leader if the opportunity arises. Want to be the best I can be for my family and my work team.

Can easily solve problems and accept advice when needed. Not afraid to ask for help when needed and also love to help if I can

Dollar tree inc:

Started off as a part time cashier was hired on as a full time merchandising manager within a 3 month period.

Unloaded 1000-3000 piece trucks on rollers weekly. Stocked those trucks consistently and got store ready for next weeks delivery. Can stock anywhere from 20 to 40 CPU depending on product. Got store ready for the next delivery. Stocked 80% of truck within 2 to 3days

Recovered store daily, performed resets when needed, cash register when needed as a back up cashier. Kept employees busy with daily tasks. Worked through Corona despite the risks because I was dedicated to my job and to my employees as well as customers.

Helped with schedule making and performed few interviews. Quick Copy Duplicating Plant:

September 2012-August 2014

Completed 4800 hrs. of Graphic Design Apprenticeship Became skilled in Word, Excel, Photoshop, Corel Draw, and Powerpoint Can type up to 73 WPM

Worked in every department in order to participate in the apprenticeship program Made sure customers were satisfied with products they received Manufactured frames to frame the documents and products we printed, artwork, and other projects.

Became knowledgable in framing.

Lowes Home Improvement:

September 2004-June 2006

Took S.O.S. (special order sales) on a computer database to better match customer's requests and bring more sales to the company.

Taught how-to clinics on different paints, styles, and faux finishes so customers would be more educated and comfortable about painting and decorating their own homes by themselves

Set-up sections of store to promote sales and merchandise Operated fork lift and order pickers.

Trained co workers on how to successfully be part of the team. Quick Copy

Became an apprentice by competing a 3 year program in graphic arts. Learned excel, word, photoshop, and other computer design programs. Designed business cards, brochures, fema books, certificates, and other materials needed by state and government employees. Printed those on industrial size printers then produced them and completed them for customers. Also as part of the apprenticeship, we built frames with a table saw and a v- nailer. Cut glass and Matt boards. Framed priceless artwork and other important documents for customers

Michael’s Arts & Crafts

Started as a part time cashier and quickly got promoted to framing manager. Helped customers with picking out frames.

Put framing projects together.

Stock and order inventory

Taught a couple DIY classes to customers.

I am a hard worker and I learn quickly. I am fast paced and attentive to assure I do things correctly. I’m a good listener and eager to learn new things. I’m focused and driven to provide for my family and to successfully please my employers.