Bank Officer Service Assistant

Nana Melikidze

Nationality: Georgian Gender: Female +356-******** *****************@*****.***

www.linkedin.com/in/nana-melikidzetmt

About me:

Swieqi, Malta

Passionate, knowledgeable, and dedicated in the field of client services, including financial segment adept in providing optimal administrative assistance. Committed to serving as an efficient problem solver and enthusiastic team member. With more than 9 years in the field, I am looking to join a progressive organization that has need and offer opportunities for advancement. I enjoy every aspect of my work. I interact well with customers, and I thoroughly enjoy working both with a team and independently. WORK EXPERIENCE

03/2021 – CURRENT – Malta

USA SALES COORDINATOR AND CLIENT RELATIONS – TOLY PRODUCTS o Follow up the customer requests, the projects, and the factory. o to suggest and advise our products to customers, to check and get the details. o to promote our packs and help to increase the target. o Make a presentation, working on the quotations. Following on CRM, the sample requests. o Liaising with sales offices, customers and manufacturing plants. o Following up the new brief until won project.

o Other general administrative work.

12/2019 – 03/2021 – Malta

SALES ASSISTANT – SEBECCA HOLDINGS LTD - JENNYFER CLOTHES SHOP

Ensuring high levels of customer satisfaction through excellent sales service

Fulfilled all retail clerk duties in a high-end sales outlet

Handled customer-service including POS, sales, and inventory management

Maintaining outstanding store condition and visual merchandising standards

Assist with the sales process by maintaining a fully stocked store

Actively involved in the receiving of new shipments

Keep up to date with product information

Accurately describe product features and benefits

Follow all companies’ policies and procedures

06/2013 – 10/2019 – Georgia

BANK OFFICER – BANK OF GEORGIA

Provided excellent customer experience and support to branch customers. Awarded Top Sales Performer for 24 consecutive months

Daily cash and cheque handling including foreign payments

Prepare financial reports for management and customers

Mentor junior bank employees on sales and customer service techniques

Maintain current knowledge about latest banking products and services

Offering and selling bank products

Improve and sale remote services

Banking program service

Payment and transfer

Cash operation

Achievements:

After they offered me a replacement manager role as I had a good background and, I had to manage and training a team of 10 interns.

ENGLISH C1 C1 C1 C1 C1

2012 – 2013 – Georgia

PART TIME JOBS

Accountant’s Assistant

Accounting and legal services

Tbilisi, Georgia

Client Service Assistant

Gremi wine house

Gremi, Georgia

Cashier

Baby smile, (Baby Clothing Store),

Tbilisi, Georgia

Consultant

Fresco retail group,

Tbilisi, Georgia

EDUCATION AND TRAINING

2009 – 2013 – Georgia

BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION AND MANAGEMENT – Ilia State University EQF level 6

ATC CERTIFICATION – International accounting standards and Taxation Malta

MICROSOFT EXCEL: FROM ZERO TO ADVANCED – Udemy

LANGUAGE SKILLS

Mother tongue(s): GEORGIAN

Other language(s):

RUSSIAN

UNDERSTANDING SPEAKING WRITING

Listening Reading

Spoken Spoken

production interaction

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

My Digital Skills

Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint.) CRM Oris Accounting Oracle (VA-BANK) Outlook

OTHER SKILLS

Skills and Qualifications

Interpersonal skills

Lead qualification

Communication

Customer needs analysis

Relationship building

Contract negotiation

Presentations skills

Client Relations

Product knowledge

Time management

Teamwork

Rapport building

Contact this candidate