Brittany Woods

Accomplished and energetic with a solid history of achievements. Motivated leader with strong organizational and prioritization abilities.

Responsible, passionate, and motivated with a drive for excellence. Handles tasks with accuracy and efficiency.

Work Experience

Senior Process Servicer

Genpact - Apple - Richardson, TX

July 2019 to January 2022

Monitor emails and other work queues

Identify and assist with the setup of new resouces in the field for Apple Wallet

Inbound and Outbound calls

Chat in calls for technical support for Apple Wallet pay

Update accounts and passwords etc if needed

Provide 100% customer support for all customers calling in for support Order Picker

Strategic Distributions - Dallas, TX

2019 to 2022

Picking orders and scanning labels

Making sure the orders are complete

Maintaining the line with boxes

Trained coworkers on work duties and policies

NTTA Customer Service

Center Agents - Dallas, TX

2018 to 2019

Take incoming customer service calls

Resolve customers issues and escalate when necessary

Set payments arrangements in accordance to client policy

Accurately update and document customer accounts

Provide a high level of customers satisfaction to both internal and external Scanner/Warehouse Associate

Kohl's eFulfillment Center - DeSoto, TX

2017 to 2018

Prepare and process a wide variety of merchandise for shipments.

Handled shipping of high-value items with zero instances of damaged goods. Daycare Teacher

Union Christian Academy - Dallas, TX

2016 to 2018

Plan appropriate both long- and short-range activities in order to help children reach developmentally

milestones.

Maintained a positive and collaborative attitude

Brought a personal creative touch to the classroom including decorating posting evidence of

engagements connecting with parents and staff.

Security Guard

North Texas Strike Force - Dallas, TX

2014 to 2015

Monitor and ensure a sound, ethical environment

Develop, harassment, implements, threats, manage, or violence. and evaluate policies and methods to protect personnel against

Working building. the front desk, answering calls assisting customers with different companies within the

Communicate protocols. security status, updates, and actual or potential problems using the company online Hotel Housekeeper

Super 8 Motel - Monroe, LA

2010 to 2014

Performed general cleaning assignments and services in hotel rooms, hallways and common areas.

Established duties including and maintained vacuuming, clean cleaning and comfortable windows, dusting, "home" and environments bathrooms. by performing cleaning

Assisted smiles on customers their faces by providing detailed information, resolving their complaints, and putting

Reported ensuring any adherence damage, to maintenance safety code problems, procedures safety issues, and potential hazards to management, Education

High school or equivalent

High school diploma

Skills

• PROBLEM SOLVING

• Customer Service

• Call Center

Additional Information

Skills

• Customer and Personal service

• Ability to work under pressure

• Adaptability

• Conflict Resolution

• Operation and Control

• Problem Solving

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