Customer Representative Sales Associate

Beverly Decosta

** **** ***, *******, *************, 02777, US

**********@*****.***

When it comes to expanding territory, highly skilled at using market intelligence to influence sales strategy and meet sales targets.

Excellent problem-solving, critical thinking, and communication abilities. Excellent communication, planning, and relationship-building skills, both verbally and in writing. Trainer, team leader, and complex problem solver with extensive experience. Selling [Industry] products to a diverse range of customers while negotiating favorable prices has proven to be a success.

Computer literate

Sales

Customer service

Service agreements

Account servicing

Customer relationships

Payment processing

Payment collecting

Order processing

Customer Sales Associate - May, 1999 to July, 2005 Chris Novo's Ncs Wireless - Fall River, MA

Pushed my team to achieve and exceed sales goals.

Addressed problems in a proactive and knowledgeable manner to maintain and improve client satisfaction.

Brought in more than 100 in new sales each month by utilizing successful sales techniques to build relationships and convert prospects into paying customers. Contacted customers as soon as issues arose to immediately find resolution before problems escalated. Was in charge of keeping track of customer accounts and relationships. Brought in new accounts through successful networking strategies and promotional approaches. Answered [Number] inbound calls per shift and generated quotes for callers by providing product and service information.

May, 2005 to October, 2005

Rodriques Insurance - Fall River, Massachusetts

Addressed problems in a proactive and knowledgeable manner to maintain and improve client satisfaction.

Contacted customers as soon as issues arose to immediately find resolution before problems escalated. Used consultative selling techniques to sell auto, home, life, and other insurance products to individuals. Placed a strong emphasis on specifications in order to meet the needs of customers. Professional Summary

Skills

Work History

Customer Sales Associate/ AP/AR - December, 2005 to April, 2008 C&L Communications - Tiverton, RI

Initiating accounts past due, Called businesses to remind them of past due accounts. Provided a high level of service to clients in order to maintain and expand business relationships in the future.

Led a team of two service techs who were responsible for servicing accounts and driving exceptional sales in the R.I/Mass area.

Generated monthly revenue of $10.000 from Business accounts of past due balances. Customer Representative - May, 2008 to August, 2009 OnProcess Technology - Fall River, MA

Listened to the questions and concerns of customers in order to provide answers or responses. Provided excellent customer service by quickly resolving issues and responding to inquiries. Kept accurate and current customer account data with manual form processing and digital information updates.

Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered.

Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards.

Customer Service Agent - October, 2010 to March, 2011 AAA Providence Headquarters - Providence, RI

Employed as a temp for the seasonal winter months

Consistently met or exceeded speed, accuracy, and volume goals. Work with customers to determine requirements and handle complaints Answered over calls per time frame to meet the fast-paced call center demands. GED - 1992

Bristol Community College - Fall River, MA

AAA Southern New England Certificate

Education

Certifications

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