Service Representative School Teacher
Resume:
Diane R Martinez
PO Box ****
Immokalee, FL *****
Highlights
Creative, self-motivated, goal-oriented strategist whose confidence, perseverance and vision promote success. Quickly learn procedures and methods. Able to work independently. Knowledge of Microsoft Word and Excel. Able to develop and implement new service programs where needed. Enjoy working with a multicultural community. Work well in a high-pressure environment. Bi-lingual English/Spanish. Experience
March 2022 to June 2022 Robert Half Remote
Customer Service Representative
● Understanding the business and product offerings for our home improvement programs.
● Respond to customer and affiliate inquiries accurately and efficiently.
● Create new work orders with accurate customer information.
● Schedule and confirm measure appointments with customers and affiliates as required.
● Process customer payments.
● Update and maintain accurate records in the operating system.
● Perform other duties as required.
August 2021 to December 2021 BroadPath Remote
Member Service Representative
● Able to meet or exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
● Work a highly regimented schedule with a full day of assisting customers on the phone
● Properly escalate telephone calls to escalated departments, process online call sheets and required documentation
● Ensure compliance with BroadPath, Client, and any job specific regulations in place for their team and role
January 2018 to June 2021 PACE Center for Girls Immokalee, FL Teacher Assistant
● Follows lesson plan and supervises class in the absence of the Teacher.
● Assists in proctoring the state required tests.
● Answers incoming call and greet visitors in a timely, professional, and friendly manner.
● Orders, picks up and distributes lunches for students; processes lunch forms ensure code, i.e. free or reduced codes are accurately in the system; performs National School Lunch Program duties where applicable.
● Participates in after-hours center activities to support girls, families and the growth of the program.
● Assist in the administration of the Behavior Modification program.
● Maintains the stock for the incentives and outwear.
● Helps to coordinate the awards ceremony.
November 2006 to 2018 Collier County Public Schools Immokalee, FL Substitute Teacher/Media Specialist
● Take roll and follow the school’s attendance procedures.
● Maintain order in classroom.
● Learn and make use of routine procedures, which have been established by the classroom teacher, helpers and workers.
● Follow the teacher’s plans in sequence.
● Fulfill all responsibilities of the regular classroom teacher.
● Supervise the students assigned to the regular classroom teacher at all times.
● Take payments for lost or damage books, answer phones, some filing and other clerical duties.
September 2007 to September 2009 Catholic Charities Immokalee, Fl Education Director/Caseworker
● Recruit, train, supervise and support volunteers working as teachers within the community.
● Work in collaboration with volunteers for the development of educational curriculum and scheduling.
● Identified participants needs and encourage enrollment in special projects.
● Develop and maintain teaching materials, tools and syllabus for the various levels of the educational program for one on one tutoring.
● Network and communicate with educational institutions and agencies within the surrounding community.
● Facilitate referral processes and provision of information to customers when needs cannot be met through the organization.
● Maintain customer files in a confidential, orderly, and well-documented manner, as per quality standards set forth by the organization.
● Managed program budgets.
July 2004 to May 2006 American Red Cross Immokalee, Fl Immokalee Office Coordinator
● Consulted administrators and staff to determine organization’s needs for various volunteer services.
● Organized and coordinated the recruiting, training and placement of volunteers and paid staff.
● Supervised volunteers in special projects within the community.
● Served as liaison between administration, staff and volunteers.
● Planned and arranged for skills training programs with private industries, agencies and concerned individuals.
● Referred volunteers and staff to appropriate agencies.
● Prepared catalog listing materials for use by instructors/leaders, area after-school teacher aides in special projects.
Education
Florida Southwestern College
Pursuing a bachelor’s degree in education Enrolled Southwest Florida College Fort Myers, Fl
A.S. in Computer Information Technology 2003
Reference
Available upon request
Contact this candidate