Data Entry Customer Service
Resume:
Trina M. Wallace
Baker, LA 70714
Email: **************@*****.***
CAREER OBJECTIVE
An achievement driven team player and motivator with great discipline, very strong interpersonal, persuasive and cross-functional communication skills with a willingness to work hard and learn. Seeks a challenging and rewarding career with a company where I can be an asset and provide my employer with the knowledge and skills that I’ve obtained.
Professional Summary
Personable Community Outreach Specialist who is dedicated to serving at-risk, in-need populations. Excels at connecting with community members, collaborating with team-members, implementing outreach plans, delivering compelling presentations to community groups. Deeply experienced in community needs and education techniques.
EXPERIENCE
Patient Outreach Coordinator (September 2018-present)
Family Service of Greater Baton Rouge
Tailoring interactive outreaches to a range of audience on salient sexual health topics per month at local street fairs, churches, colleges, conventions, and women organizations.
Arranging and traveling to events in conjunction with specific outreach program to discuss health education awareness and advocating the expansion opportunities for HIV/STI/HCV testing treatment and care. Community outreach and advocacy to underserved and underrepresented populations in Southern Louisiana including but not limited to women, youth, elderly, homeless, and refugees.
Patient Care Coordinator (May 2017 to Present)
Our Lady of the Lake Regional Medical/Baton Rouge
Assist the team in organizing Medical Consumer Advisory Board Events and follow the approval process for these events. Work closely with patients on a one-on-one basis by providing guidance, support, and advice to dealing with complex medical issues. Coordinating care for new and return patients by scheduling appointments, assisting with major decisions, helping patients understand complex medical information, evaluating care quality, and collaborating with other health care professionals to ensure the correct path and patient education, treatment and adherence counseling to promote health outcomes. Traveling to home visits and the hospital to counsel patient with a plan of care.
Case Manager (December 2015 to May 2017)
Catholic Charities of Diocese of Baton Rouge
Disaster recovery team helping people through the recent flood to only recover and become stronger and more resilient. Primary responsibilities will include, but are not limited, but complex needs assessments. Establishes goals and appropriate referrals for additional or ongoing entry. This is primarily a field based position requiring extensive travel in the affected areas surrounding Baton Rouge.
Case Manager (September 2014-December 2017)
Adecco Staffing
Louisiana Shelter at Home Program
Helping applicants work through the process of the Shelter at Home Program. Collecting required documentation,establish initial contact with applicant, answer questions about an applicant’s file or project status, determine initial eligibility, provide information to the construction team so the applicant’s project can be scheduled for inspection, create a closeout package once construction has been completed by disaster relief and recovery services.
Claims Processor (February 2016 - September 2017)
Westaff Employment Agency
Louisiana Workforce Commission
Independently communicated with the public and agency personnel on any matter relating to the Office of Regulatory Services programs and functions and processing claims. Established the eligibility of unemployment insurance claimant pertaining to unemployment and interstate claims.
Customer Service/Collections Representative (October 2009 – February 2016)
Crescent Bank and Trust
Assist the department in the collection of past due front-end accounts. Responsible for counseling customers in getting current on payment arrangements via incoming and outgoing phone contact. Adjust all delinquent accounts assigned in accordance with Collection Department guidelines, applicable laws, and regulations. Utilization of the automated dialing system and identify problem accounts and bring them to ACRM attention. Meet individual telephone production goals and advise the appropriate supervisor of all accounts that have filed bankruptcy. Document collection efforts and submit them to the ACRM any changes in customer information. Field customer complaints, resolve problems, or refer customers to the appropriate bank representative for possible resolutions. Answer incoming calls from customer, auto dealerships, and other lenders about the status of loan accounts. Took payments via ORCC. Worked in the call center and processed information on clients.
Administrative Assistant (May 2008 – November 2008)
Adecco Staffing
Worker’s Compensation Court
Researched worker compensation information with computer systems and made daily customer contact with attorneys and their clients. Reviewed mail and distributed it accordingly. I also performed duty as a switchboard operator.
Verification Clerk (August 2007 – November 2007)
Express Personnel
Confirmed that the required claim data extracted through OCR was compliant. Researched claim images to correct questionable characters and fields. I also entered omitted data from claims. Accountable for all laws and regulations associated with duties and responsibilities.
Verification Clerk (November 2007 – August 2009)
Blue Cross Blue Shield
Confirmed that the required claim data extracted through OCR was compliant. Researched claim images to correct questionable characters and fields. I also entered omitted data from claims. Accountable for all laws and regulations associated with duties and responsibilities.
Collector / Loan Processor (August 2003 – August 2007)
Talent Tree Staffing – Toyota Financial Service, E. Federal
Collected funds on car loans 20 – 60 days past due. Prepared and processed loans. Assisted other loan officers and ensured that loan contracts were prepared properly. Ensured that the loan department was organized per departmental policies. Processed and filed death claims. Assisted customers in getting their accounts current and in good standing. Searched and evaluated credit reports to locate delinquent customers that relocate without a forwarding address. Assigned and made arrangements with third party companies to repossess vehicles.
Collector (February 1998 – August 2003)
Mercury Finance
Car loans and revolving loans. Collected funds on past due accounts via field collecting at customers’ home or place of employment. Contacted attorneys in reference to outstanding bankruptcy accounts.
SPECIALIZED SKILLS & ABILITIES
Microsoft Word, Excel, 10 – Key Touch, Data Entry, Microfilm Research, Various Filling Systems, Insurance Policy Quotes, Loan Processing, bankruptcy and the ability to train and mentor others. Worked in the call center and Counseling and Disaster Recovery working in the field and home and hospital visits to assess patient’s needs to develop a plan of care
ACADEMIC BACKGROUND
Southern University and A&M College
Baton Rouge, LA
1990 – 1993
Major: Social Work
REFERENCES
Available Upon Request
Letter of Interest
To Whom It May Concern:
Please accept this letter as a formal declaration of my request to be considered for Administrative Support l in Baton Rouge area. My attached resume reflects over 10 years of experience working in the Administrative Support, and a variety of fields, such as Case Manager, Patient Care Coordinator, and Customer Service.
In my previous role I have become proficient in Microsoft Word, Excel and data entry, various filing systems, counseling clients, and scanning. In addition to my extensive office experience I have strong communication, customer service, and administrative skills. My broad background makes an excellent candidate for this position.
I am confident that these skills I possessed will be an asset to your company. Thank you for taking the time out to consider me for this position. I look forward to meeting with you all to further discuss my interest in this position and my corresponding qualifications.
Gratefully Yours,
Trina Wallace
13321 W Morvant Pl
Baker, LA 70714
Announcement Number: 21-USPO-1
Professional References
Sharon Ennis
153 N 17th St
Baton Rouge, LA 70802
*********@*****.***
Hattie Merrells
1401 N Foster Dr
Baton Rouge, LA 70806
******.********@******.***
Serece White
17232 Jefferson Hwy Apt 132
Baton Rouge, LA 70817
*************@*****.***
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