Management
Resume:
Leanna Nipple
Selinsgrove, PA *****
**************@*****.***
Highly motivated individual with proven leadership skills, possessing extensive working knowledge of the bar, restaurant/hospitality industry. Almost 20 years combined experience in General, Assistant or Bar management, looking for an administrative and/or guest service position with your Company. Bringing integrity as well as business and interpersonal skills to provide exceptional guest service. Also, possesses 6+ yrs. working knowledge in the Modular Home Industry, as a former partial owner/ share holder for a local Mod.plant and it’s subsidiaries. Dabbled in outside sales for A.D.T. Security, similarly, became the Director of Sales and Marketing for Hampton Inn
( A Hilton Brand Hotel), as well as participated in an internship for pottery in Santa Fe,NM. All demonstrating I am eager to learn something new and grow as an person and leader. Authorized to work in the US for any employer
Work Experience
Auto Detailer
self-employed (side job) - Selinsgrove, PA
1996 to Present
Meticulously clean and polish cars, motorcycles and trucks by:
• thoroughly washing, buffing, and waxing exteriors
• vacuuming, steaming, and deodorizing interiors,
• keeping records related to gas levels and the condition of the vehicle. Final Finish
MBSP - Middleburg, PA
October 2019 to June 2020
• Inspect units for overlooked imperfections/damages and corrected accordingly to ensure delivery of a Clean and flawless product to builders and/or home buyers. Bartender/Server
The Rescue Hose Fire Co. - Sunbury, PA
December 2018 to August 2019
• General bartender duties as well as gaming responsibilities and inventory/ordering.
• Occasional food preparation.
• Suggestive selling and conversing with guests to increase per average guest check sales as well as creating a memorable experience and return customers.
• Clean and maintain a banquet facility,bar and kitchen as well as fire department portion of establishment.
• Responsible for opening,closing the bar,managing a cash drawer and gaming monies as well as
• Maintaining proper levels of alcohol and all other products through inventory/ordering and communication with all board members.
Bartender and Server
The Freeburg Hotel - Freeburg, PA
November 2016 to July 2018
• Create and maintain a happy bar environment catering to guests needs and demands.
• Create new drink recipes, build cocktails, including hand crafted beverages.
• Suggestively sell food and beverages to guests
• Serve cold beer
• Occasional cooking/food prep
• Food service
• Responsible for all opening and closing duties of the business
• Counting drawer, handling gambling monies(paid outs) paying vendors for deliveries
• Daily and weekly cleaning tasks.
• Stocking, inventory and ordering of alcohol and bar products Director of Sales and Marketing / Assistant General Manager /Front Office Manager
Hampton Inn - Lewisburg, PA
April 2007 to July 2009
• Oversee and maintain, to Hilton Hotel's brand standards, a 70+room property with a staff of up to 35
• Front Office Manager
• Human Resource duties
• Conducted performance evaluations
• Created and implemented disciplinary guidelines and sanctions
• Managed Payroll
• Managed daily financial operations
• Scheduling
• Held customer relations in high regard
• As Director of Sales I acquired and nurtured new and existing sales accounts with various businesses, universities and organizations.
• Utilized resources and leveraged company appropriations to generate an average monthly sales increase of 11%, allowing for solid relationships with corporate account holders both established and new.
• Worked closely with Chief Maintenance Technician to take preventative measures in the maintenance, upkeep and safety of the grounds and building. Including Pool, hot tub and fitness center.
• Adhered to all OSHA guidelines and requirements
• Adhered to all food safety /serve safe requirements for kitchen/breakfast bar items and HHonors guest snacks.(prep,handling and storage)
• Played a key role consistently achieving awards for excellence in customer satisfaction and adherence to Brand standards in relation to Hilton Hotel’s cooperate inspections.
• Complied with all corporate promotions/sales; educating and motivating employees, proper signage placement/ordering.
• Event coordinating/planning as needed to assist Corporate, Local Businesses or Guests contracting to utilize conference rooms/facilities.
Assistant General Manager/ Server Trainer
Bob Evans Restaurants - Shamokin Dam, PA
September 1999 to May 2001
• Performed management duties to assist in the daily operations as assigned. Including: HR duties, accounting tasks/bank deposits, regulate cash drawers etc.
• Scheduling and resolving conflicts there in.
• Product loss and prevention,
• maintain proper inventory levels in conjunction with promotions, menu changes, new menu roll outs and seasonal fluctuation in sales.
• Assisted and coached staff in all aspects of the restaurant to ensure positive and exceptional customer experience.
• Cultivated and maintained customer relationships.
• Adhered to company policies and brand standards as to comply with scheduled and spot inspections, including the department of health.
• Educated staff on the importance of food safety and set daily /weekly service goals centered around quality product expectations.
General Manager
J&J Food Corporation/Sandy Bakes/Bavarian Pretzel - Selinsgrove, PA July 1998 to May 1999
• Performed all managerial duties in compliance with policy and brand requirements.
• Implementation of cleaning protocols, inventory, ordering, product loss and prevention and safety procedures.
• Performed all H.R. duties.
• Accounting/banking(deposits etc.).
• Training employees.
• Great customer service.
• Prepared quality product for guests
• Solicited corporate accounts
Education
Some college credits/no degree in Business management Fort Hays State University - Hays, KS
August 1995 to July 1996
Graduated /received Diploma in College Prep
Selinsgrove Area High School - Selinsgrove, PA
August 1991 to May 1995
Skills
• Cleaning xt
• Housekeeping x
• Excel
• Management
• Payroll / banking/cash handling
• Janitorial t
• Cooking
• Customer Service Skills
• Microsoft Office
• Hotel Maintenance
• Personal Assistant Experience
• Remodeling
• Detailing
• Drywall
• Restaurant Experience
• Guest Services
• Sanitation
• Car Wash
• Serving Experience
• Sales
• Front desk
• Customer service
• Property Management
• Project Management
• Human Resources
• Office Administration
• Food Safety
• Administrative Experience
• Conflict Management
• Accounting
• Construction
• Carpentry
• Merchandising
• Food Preparation
• Commercial Cleaning
• Negotiation
• Bartending
• Outside Sales
• Leadership
• Office Management
• QuickBooks
• Microsoft Powerpoint
• Communication skills
• Microsoft Excel
• Microsoft Word
• Food service
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