Leanna Nipple

Selinsgrove, PA *****

adrz0x@r.postjobfree.com

+1-570-***-****

Highly motivated individual with proven leadership skills, possessing extensive working knowledge of the bar, restaurant/hospitality industry. Almost 20 years combined experience in General, Assistant or Bar management, looking for an administrative and/or guest service position with your Company. Bringing integrity as well as business and interpersonal skills to provide exceptional guest service. Also, possesses 6+ yrs. working knowledge in the Modular Home Industry, as a former partial owner/ share holder for a local Mod.plant and it’s subsidiaries. Dabbled in outside sales for A.D.T. Security, similarly, became the Director of Sales and Marketing for Hampton Inn

( A Hilton Brand Hotel), as well as participated in an internship for pottery in Santa Fe,NM. All demonstrating I am eager to learn something new and grow as an person and leader. Authorized to work in the US for any employer

Work Experience

Auto Detailer

self-employed (side job) - Selinsgrove, PA

1996 to Present

Meticulously clean and polish cars, motorcycles and trucks by:

• thoroughly washing, buffing, and waxing exteriors

• vacuuming, steaming, and deodorizing interiors,

• keeping records related to gas levels and the condition of the vehicle. Final Finish

MBSP - Middleburg, PA

October 2019 to June 2020

• Inspect units for overlooked imperfections/damages and corrected accordingly to ensure delivery of a Clean and flawless product to builders and/or home buyers. Bartender/Server

The Rescue Hose Fire Co. - Sunbury, PA

December 2018 to August 2019

• General bartender duties as well as gaming responsibilities and inventory/ordering.

• Occasional food preparation.

• Suggestive selling and conversing with guests to increase per average guest check sales as well as creating a memorable experience and return customers.

• Clean and maintain a banquet facility,bar and kitchen as well as fire department portion of establishment.

• Responsible for opening,closing the bar,managing a cash drawer and gaming monies as well as

• Maintaining proper levels of alcohol and all other products through inventory/ordering and communication with all board members.

Bartender and Server

The Freeburg Hotel - Freeburg, PA

November 2016 to July 2018

• Create and maintain a happy bar environment catering to guests needs and demands.

• Create new drink recipes, build cocktails, including hand crafted beverages.

• Suggestively sell food and beverages to guests

• Serve cold beer

• Occasional cooking/food prep

• Food service

• Responsible for all opening and closing duties of the business

• Counting drawer, handling gambling monies(paid outs) paying vendors for deliveries

• Daily and weekly cleaning tasks.

• Stocking, inventory and ordering of alcohol and bar products Director of Sales and Marketing / Assistant General Manager /Front Office Manager

Hampton Inn - Lewisburg, PA

April 2007 to July 2009

• Oversee and maintain, to Hilton Hotel's brand standards, a 70+room property with a staff of up to 35

• Front Office Manager

• Human Resource duties

• Conducted performance evaluations

• Created and implemented disciplinary guidelines and sanctions

• Managed Payroll

• Managed daily financial operations

• Scheduling

• Held customer relations in high regard

• As Director of Sales I acquired and nurtured new and existing sales accounts with various businesses, universities and organizations.

• Utilized resources and leveraged company appropriations to generate an average monthly sales increase of 11%, allowing for solid relationships with corporate account holders both established and new.

• Worked closely with Chief Maintenance Technician to take preventative measures in the maintenance, upkeep and safety of the grounds and building. Including Pool, hot tub and fitness center.

• Adhered to all OSHA guidelines and requirements

• Adhered to all food safety /serve safe requirements for kitchen/breakfast bar items and HHonors guest snacks.(prep,handling and storage)

• Played a key role consistently achieving awards for excellence in customer satisfaction and adherence to Brand standards in relation to Hilton Hotel’s cooperate inspections.

• Complied with all corporate promotions/sales; educating and motivating employees, proper signage placement/ordering.

• Event coordinating/planning as needed to assist Corporate, Local Businesses or Guests contracting to utilize conference rooms/facilities.

Assistant General Manager/ Server Trainer

Bob Evans Restaurants - Shamokin Dam, PA

September 1999 to May 2001

• Performed management duties to assist in the daily operations as assigned. Including: HR duties, accounting tasks/bank deposits, regulate cash drawers etc.

• Scheduling and resolving conflicts there in.

• Product loss and prevention,

• maintain proper inventory levels in conjunction with promotions, menu changes, new menu roll outs and seasonal fluctuation in sales.

• Assisted and coached staff in all aspects of the restaurant to ensure positive and exceptional customer experience.

• Cultivated and maintained customer relationships.

• Adhered to company policies and brand standards as to comply with scheduled and spot inspections, including the department of health.

• Educated staff on the importance of food safety and set daily /weekly service goals centered around quality product expectations.

General Manager

J&J Food Corporation/Sandy Bakes/Bavarian Pretzel - Selinsgrove, PA July 1998 to May 1999

• Performed all managerial duties in compliance with policy and brand requirements.

• Implementation of cleaning protocols, inventory, ordering, product loss and prevention and safety procedures.

• Performed all H.R. duties.

• Accounting/banking(deposits etc.).

• Training employees.

• Great customer service.

• Prepared quality product for guests

• Solicited corporate accounts

Education

Some college credits/no degree in Business management Fort Hays State University - Hays, KS

August 1995 to July 1996

Graduated /received Diploma in College Prep

Selinsgrove Area High School - Selinsgrove, PA

August 1991 to May 1995

Skills

• Cleaning xt

• Housekeeping x

• Excel

• Management

• Payroll / banking/cash handling

• Janitorial t

• Cooking

• Customer Service Skills

• Microsoft Office

• Hotel Maintenance

• Personal Assistant Experience

• Remodeling

• Detailing

• Drywall

• Restaurant Experience

• Guest Services

• Sanitation

• Car Wash

• Serving Experience

• Sales

• Front desk

• Customer service

• Property Management

• Project Management

• Human Resources

• Office Administration

• Food Safety

• Administrative Experience

• Conflict Management

• Accounting

• Construction

• Carpentry

• Merchandising

• Food Preparation

• Commercial Cleaning

• Negotiation

• Bartending

• Outside Sales

• Leadership

• Office Management

• QuickBooks

• Microsoft Powerpoint

• Communication skills

• Microsoft Excel

• Microsoft Word

• Food service

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