Administrative Manager Service Representative
Resume:
Contact
Etuokwu
Victor
Entrepreneurial and
Business Management
Address
Garage, Lagos
Phone
***************@*****.***
Enthusiastic administrative manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of duties and tasks and training in customer service representative and operational excellence. Motivated to learn, grow and excel in food service industry. Service-oriented Sales Manager with more than 5years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Goal-oriented manager with distinguished experience in food service industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Work History
Strategic Planning
Decisive
Coaching and mentoring
Good customer relationship
High level of integrity
Ability to work with little or no
supervision
Good listening and learning
skill
2015-06 -
2019-11
2011-11 -
2015-02
Sales Manager
Mama Jay Fries, Lagos, Lagos
Monitored customer buying trends and market
conditions
Coached employees in successful selling methods
and encouraged cross-selling to drive revenue.
Collaborated with internal teams and suppliers to
evaluate costs against expected market price points and set structures to achieve profit targets.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales
strategies.
Maintained relationships with customers and found
new ones by identifying needs and offering
appropriate services.
Reduced expenses by effectively negotiating
contractor prices, terms and service agreements.
Office Manager
Fabric Doctor Dry Cleaning, Lagos, Lagos
Integrated logistic systems into company processes to improve operations and manage work orders and
price changes.
Handled all incoming business and client request for information.
Skills
Tracked and recorded expenses and reconciled
accounts to maintain accurate, current and
compliant financial records.
Handled client correspondence and tracked
records to foster office efficiency.
Solved problems timely and effectively, ensuring
customer satisfaction.
Received, screened and routed incoming calls.
2021-09 - Fleet Manager
Till date Ekodrop Logistic, Saw-Mil, Gbagada, Lagos
Manage the company bike and van fleets.
Drive the company marketing campaigns.
First respondent to emergency situations.
First respondent to law enforcement arrest and
unlawful seizures.
Give monthly report to management.
Education
2011-08-
2016-10
2005-09
2008-05
2001-09
2004-07
1995-09
2001-08
Bsc Entrepreneur and Business Management
National Open University of Nigeria – Lagos
Senior Secondary School Certificate
Princeway Excellent College – Lagos
Junior Secondary School Certificate
Gbagada Comprehensive Junior High School
First School Leaving Certificate
Gbagada East Primary School - Lagos
National Youth Service Corp (in view)
Hobbies
Reading
Meeting people
Travelling
Mentoring
Football
Personal details
Sex: male
State of origin: Delta
Referee
Mr. Johnson Daniel
4 Road Safety,
Ascon bus stop ibafo
Ogun state
Miss. Etuokwu Peace
9 kehinde lane new garage
Lagos State
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