Data Entry Customer Service

Magdalen De La Cruz

**** *. ******** *** ******, CA. 93705 559-***-**** ************@*****.***

EMPLOYMENT HISTORY

Amazon Fulfillment Fulfillment Associate November 2021-Current Performing production duties as needed: Pick/Pack orders, receive/stow product, ensure inventory accuracy, and unload/load tubs with customer orders as needed daily. Oakmont Assisted Living Active Assistance July 2019-July 2020 Facilitated group activities in a timely and efficient manner. Assisted staff with planning special events for the residents. Assisted with setting up for the daily activities such as, arts and crafts, bingo, card games, ect. Worked with scheduling and giving orientation to the volunteers, as needed at the center for activities. Nazareth House Assisted Living Transport/Activities Assistance February 2018-June 2019 Facilitated group activities in a timely and efficient manner. Assisted staff with planning special events for the residents. Assisted with setting up for the daily activities such as, arts and crafts, bingo, card games, ect. Worked with scheduling and giving orientation to the volunteers, as needed at the center for activities. Transported residents to and from their Doctor or other Appointments. Assisted in transporting residents to and from our special outings or shopping days. Set up a dining area daily for residents, breakfast, lunch, dinner. Helped feed residents that were unable to feed themselves. Assisted on a daily schedule on giving resident water, snacks. Also help other departments when needed. Denham Personal Temporary Assignments February 2016-October 2017 Westco Mortgage Company-Reception -Answer phones, post customers rents to correct apt, house, property, check balances of rents, late charges. Trucking Company-Admin Assistant-transfer to service or parts department, received cash/checks/credit cards, run credit card /apply to their purchase, list check/cash/credit cards to computer system in excel, look up clients information if credit cards where on file/ email from outlook to office manager, all check, cash, credit cards that where received the next morning/ file invoices/make files/makes labels for clients account/counted cash draw at end of day, run mail machine, run printer, ect. Fresno Supportive Services-File Clerk- Go around the office pick up all files and Review all files, make any changes needed on computer, once Case Managers are finished documenting in the file after their appointments with the clients, Fresno Diocese-Admin Assistant-Work with Bishop/Priest/Sisters/ Staff with assistants in processing, events with churches, catholic schools. Receive paperwork from client, file in the correct files. Received incoming calls Risk Management/Facility Department, intake information on workers compensation, received fees on rental of chapel, dining hall, other areas in the facility/use of walkie talkies, to radio, support, order supplies as needed, post payments, Greet clients, sign for UPS, US Mail, FedEx, Express mail.ect

Cornerstone Staffing Temporary Assignments August 2015-February 2016 Hines Hospice- Executive Assistant/Reception-Assists Directors calendar management and appointments, create and maintain after hours calendar. Assists in scheduling interviews and organizing application packets, responsible for room set up and coordinating proper meeting equipment, (i.e. projectors).Prepares items for meetings and maintains meeting minutes for FREOP meeting and in-services.Alerts appropriate management team members regarding late or missing documents required for agency events (i.e., tracking education, competencies, and evaluations, CPR, Car Insurance, and CDL. Completes Monthly reports, perform other clerical duties as needed, such as filing, photocopying, and scanning and other reasonably related duties as assigned

Ultimate Staffing Temporary Assignments January 2014-July 2015 Ultimate Staffing-In-House Reception/Admin. Assistant - Handled high volume of incoming calls, direct to correct department, helped employees with online application for certain jobs, set up offices and employees with hiring packages, orientations, drug screening documents, scanned and emailed direct deposit slips for payroll, print out reports as needed by employee for wage or hiring dates/Assisted in delivery of checks Fresno Housing Authority-Renaissance Apartment-Onsite Manager- Updated policy and procedures as needed, ensure maximum occupancy of units, intake of rents from all tenants, dealt with outside vendors, security guards concerns Prepared paper work with move in, move outs, calendar for annual inspections, entered maintained work orders from tenants, input into computer database; daily maintain onsite cleanliness and appearance Assist with Behavioral Health Department onsite staff with tenants concern, Dealt with security issues with tenants and tenant's quests/Open and close office by setting alarm and disarming. American Arbitration Association Intake Coordinator January 2001-August 2012 Customer service, typing, data entry, word processing, filing, sorting, distributing and processing materials, checking documents for completeness, and maintaining various types of records.Reception operated a multi-line, transferred or referring calls, and answering questions. Assist in other departments as needed processes records and enters data on forms and into data systems; ensures forms or reports are complete, accurate, and filed with other agencies within time limits; and prepares personnel action requests, purchase orders, and requisitions. EDUCATION San Joaquin Valley College Health Care Administration 1993-1994