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Csr Customer Front Desk

Location:
Sherwood Park, AB, Canada
Posted:
August 01, 2022

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Resume:

Christee Gon

* ******** ***** ******** ****, Alberta T8H-1B6

Cell: 780-***-****

Email: adryyw@r.postjobfree.com

Objective

To obtain a full time position that will enhance the skills that I have obtained and work in a high paced environment in an established environment.

I specialize in customer service, organization, accuracy and work well independently & with a group.

Employment

Sands Hotel – Hotel Manager May 1st, 2021 to Present (Part Time)

12340 Fort Road Edmonton Alberta T5B 4H5

Overseeing Lessee responsibility & regulations

Accounting/reconciliation of Operations

Sands Inn & Suites – General Manager/Jr Accountant June 2012 to Present (Full Time)

12340 Fort Road Edmonton Alberta T5B-4H5

Day to Day Operations of Rooms, Restaurant, Lounge, (Banquets Sept 2011-2016)

Verifying/Balancing of Daily Sales & VLT’s - Daily Bank Reconciliation

Accounts Payables/Accounts Receivables/Payroll

Responsible for AB Labor Standard/Occupational Health & Safety Regulation/WCB Regulations Compliance

Scheduling/Directed Monthly Staff Meetings/Policy Manuals/Supervision of 45+ staff

POS Aloha – Programming/day to day functions

Online booking Engines/Travel Click/Web Site

Room Maintenance/House Keeping Executive

Renovations of Hotel – day to day operations of Renovation/cost/suppliers

Ordering of all Front House products Alcohol/Wine/Beer/Supplies

Alcohol Inventory control

Responsible for & Organized Birthdays/Weddings/ (decor-menu-beverage-floor plan-staffing)

Hands on during Lunch & Dinner Service with Customers & Staff

Supervised Hiring & Training of all front house staff/policies/procedures/micros/menus

Deal with customer & staff feedback/concerns in person & online

Sands Motor Inn – Banquet Manager September 2010 ~ May 2012 (Full Time)

12340 Fort Road Edmonton Alberta T5B-4H5

Responsibilities include:

Consultations/bookings/menu planning/set up/service/tear down

Scheduling & delegation of banquet staff

Billings for each function

TD Canada Trust ~ CSR – Customer Service Rep ~ September 2008 to January 2011 (casual/Part time)

10006 99th Avenue Fort Saskatchewan Alberta T8L-3Y1

Responsible for all customers needs regarding day to day banking

Suggestive selling on bank accounts, credit cards, loans and Mortgages

Salvatore’s Mediterranean Grill & Martini Bar (Formally known as Sorrentino’s Sherwood Park)

September 1992 to November 2010

#160-1020 Sherwood Drive, Sherwood Park Alberta T8A-2G4

General Manager/Operator

Day to Day Operations of Front & Back House

Verifying/Balancing of Daily Sales & VLT’s - Daily Bank Reconciliation

Accounts Payables/Accounts Receivables/Payroll

Responsible for AB Labor Standard/Occupational Health & Safety Regulation/WCB Regulations Compliance

Scheduling/Directed Monthly Staff Meetings/Policy Manuals/Supervision of 20+ staff

POS Micros – Programming/day to day functions

Ordering of all Front House products Alcohol/Wine/Beer/Supplies

Alcohol Inventory control

Responsible for & Organized Sporting Events/Theme Parties/daily food & beverage features/Wine Dinners

Responsible for & Organized Birthdays/Weddings/ (decor-menu-beverage-floor plan-staffing)

Hands on during Lunch & Dinner Service with Customers & Staff

Supervised Hiring & Training of all front house staff/policies/procedures/micros/menu/wine

Dealt with customer & staff feedback/concerns

Janitorial of 7000 sq ft building

Volunteer

Edmonton Northgate Lions Senior Center ~ 2006 to Present

7524-139 Ave, Edmonton Alberta T5C-3R2

Computer

Dream Home

Bingo

References

Olivia Fata 780-***-**** - Former Management with Salvatore’s/Sorrentino’s

Murray Berry 780-***-**** – General Manager of Western Truck Body – EDM Northgate Volunteer Coordinator

Kristian Murray 780-***-**** – Former Chef Sands Inn & Suites – Former Chef Sorrentino’s for 10 years

Present Working References:

Harry Singh 780-780-***-**** – CPA

Anoop Chadha 587-***-**** – Front Desk Manager Sands Inn & Suites

Corporate Clients References:

Dominic Tremblay 1-780-***-**** - Summerville

Joe Turgeon 1-250-***-**** - Aecon



Contact this candidate