Csr Customer Front Desk
Resume:
Christee Gon
* ******** ***** ******** ****, Alberta T8H-1B6
Cell: 780-***-****
Email: *******@****.**
Objective
To obtain a full time position that will enhance the skills that I have obtained and work in a high paced environment in an established environment.
I specialize in customer service, organization, accuracy and work well independently & with a group.
Employment
Sands Hotel – Hotel Manager May 1st, 2021 to Present (Part Time)
12340 Fort Road Edmonton Alberta T5B 4H5
Overseeing Lessee responsibility & regulations
Accounting/reconciliation of Operations
Sands Inn & Suites – General Manager/Jr Accountant June 2012 to Present (Full Time)
12340 Fort Road Edmonton Alberta T5B-4H5
Day to Day Operations of Rooms, Restaurant, Lounge, (Banquets Sept 2011-2016)
Verifying/Balancing of Daily Sales & VLT’s - Daily Bank Reconciliation
Accounts Payables/Accounts Receivables/Payroll
Responsible for AB Labor Standard/Occupational Health & Safety Regulation/WCB Regulations Compliance
Scheduling/Directed Monthly Staff Meetings/Policy Manuals/Supervision of 45+ staff
POS Aloha – Programming/day to day functions
Online booking Engines/Travel Click/Web Site
Room Maintenance/House Keeping Executive
Renovations of Hotel – day to day operations of Renovation/cost/suppliers
Ordering of all Front House products Alcohol/Wine/Beer/Supplies
Alcohol Inventory control
Responsible for & Organized Birthdays/Weddings/ (decor-menu-beverage-floor plan-staffing)
Hands on during Lunch & Dinner Service with Customers & Staff
Supervised Hiring & Training of all front house staff/policies/procedures/micros/menus
Deal with customer & staff feedback/concerns in person & online
Sands Motor Inn – Banquet Manager September 2010 ~ May 2012 (Full Time)
12340 Fort Road Edmonton Alberta T5B-4H5
Responsibilities include:
Consultations/bookings/menu planning/set up/service/tear down
Scheduling & delegation of banquet staff
Billings for each function
TD Canada Trust ~ CSR – Customer Service Rep ~ September 2008 to January 2011 (casual/Part time)
10006 99th Avenue Fort Saskatchewan Alberta T8L-3Y1
Responsible for all customers needs regarding day to day banking
Suggestive selling on bank accounts, credit cards, loans and Mortgages
Salvatore’s Mediterranean Grill & Martini Bar (Formally known as Sorrentino’s Sherwood Park)
September 1992 to November 2010
#160-1020 Sherwood Drive, Sherwood Park Alberta T8A-2G4
General Manager/Operator
Day to Day Operations of Front & Back House
Verifying/Balancing of Daily Sales & VLT’s - Daily Bank Reconciliation
Accounts Payables/Accounts Receivables/Payroll
Responsible for AB Labor Standard/Occupational Health & Safety Regulation/WCB Regulations Compliance
Scheduling/Directed Monthly Staff Meetings/Policy Manuals/Supervision of 20+ staff
POS Micros – Programming/day to day functions
Ordering of all Front House products Alcohol/Wine/Beer/Supplies
Alcohol Inventory control
Responsible for & Organized Sporting Events/Theme Parties/daily food & beverage features/Wine Dinners
Responsible for & Organized Birthdays/Weddings/ (decor-menu-beverage-floor plan-staffing)
Hands on during Lunch & Dinner Service with Customers & Staff
Supervised Hiring & Training of all front house staff/policies/procedures/micros/menu/wine
Dealt with customer & staff feedback/concerns
Janitorial of 7000 sq ft building
Volunteer
Edmonton Northgate Lions Senior Center ~ 2006 to Present
7524-139 Ave, Edmonton Alberta T5C-3R2
Computer
Dream Home
Bingo
References
Olivia Fata 780-***-**** - Former Management with Salvatore’s/Sorrentino’s
Murray Berry 780-***-**** – General Manager of Western Truck Body – EDM Northgate Volunteer Coordinator
Kristian Murray 780-***-**** – Former Chef Sands Inn & Suites – Former Chef Sorrentino’s for 10 years
Present Working References:
Harry Singh 780-780-***-**** – CPA
Anoop Chadha 587-***-**** – Front Desk Manager Sands Inn & Suites
Corporate Clients References:
Dominic Tremblay 1-780-***-**** - Summerville
Joe Turgeon 1-250-***-**** - Aecon
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