Beauty Advisor Customer
Resume:
Briyana Necole Horlacher
****************@*****.***
Summary
Skilled Expert enthusiastic about helping customers feel beautiful and confident. Uncovers customer desires and recommends appropriate solutions. Excellent communicator and problem solver. I’ve worked in retail for 4+ year I have a great passion for Fashion and Beauty
As a Beauty Advisor currently I bring a deep understanding of customer needs and sales strategies. Fully-versed in hair, skin and makeup products at the forefront of current trends. Always ready to step up and help customers or team members. Being able to be flexible with any client's needs is always a priority as well as working as a team to make the store goals. Being in multiple industries that involves serving customers you learn a lot about solving any issues and make it the best customer experience.
Skills
• Products knowledge
• Application techniques
• All Skin Types Expert
• Merchandising
• Sales expertise
• Money Transfer Systems
• Retail experience
• Problem resolution
• Organizational skills
• Teamwork Skills
Experience
Sephora
Aventura Mall
Beauty Advisor
April 2021 - Currently
• Build and deepen productive and positive customer relationships with high-quality service and focus on gaining loyalty.
• Maintain clean and sanitary work environment to protect customers and staff from infection.
• Capitalize on upselling opportunities for additional products and services to increase sales numbers.
• Stay up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Train staff on strategies for regularly surpassing sales goals.
• Show customers how to apply makeup and other products to achieve desired looks.
• Apply makeup to clientele to cover imperfections and create new looks.
• Recommend styles and treatments based on clients' needs and appearances.
• Drive retail sales through product and service promotion, making specific client recommendations.
• Greet each customer and offer assistance in finding requested items, helping boost customer satisfaction and retention.
• Help customers by answering questions and locating merchandise.
• Stock shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Initiate friendly conversation with customers to determine the level of assistance required.
• Follow company policies, rules and procedures to promote company goals and maintain safety.
Lantern Hill Retirement Center
New Providence NJ
Dining Service
December 2018- July 2021
• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
• Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Developed strong and lasting resident relationships.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Set up tables and counters to prepare dining and serving areas.
• Reset tables between guests, refilled condiments and wiped down surfaces.
• Completed final preparations of dishes and quickly delivered items to customers.
The Foundry
Pompano Beach FL
Hostess
July 2019- December 2019
• Greeted guests and gathered information to seat groups or place on waitlist.
• Supported serving staff, food runners and bussers to keep the dining room presentable and ready for guests.
• Escorted guests to the seating area, furnished menus and highlighted daily specials.
• Accommodated guests with children and special needs to promote a comfortable dining experience.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Developed long-term relationships with customers to increase opportunities for repeat business.
Education and Training
High School Diploma
Union Catholic High School, Scotch Plains
Cosmetology Courses
Academy of Glam Cooper City FL
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