Customer Service Property Manager

Joy L. Campbell

Phone -330-***-****

Email ***********@***********.***

Profile

An enthusiastic, hardworking and competent professional who possesses the required level of managerial experience needed to deliver high quality, customer focused, and clerically effective care in a modern administrative and Property Management setting. Key qualities include being able to multitask with frequent interruptions in high-pressure situations. A self-starter and a strong independent worker. Highly adaptable to ever changing circumstances. I have over 13 years of Property Management and Real Estate Experience. Work History

March 2018- August 2020 Property Manager, ROCO Real Estate, Niles, Ohio This position requires a high level of administrative, managerial, instructional, and communication skills. Responsibilities include:

● Responsible for all aspects of apartment leasing including showing apartments, taking applications and deposits, qualifying residents, making credit checks, verifying employment and landlord references and preparing leases.

● Providing outstanding customer service while addressing prospective residents, current residents, vendors and colleagues. Demonstrating a strong sense of pride and accountability for the community.

● Demonstrating a sense of urgency and strong customer service while guiding the prospective resident through the leasing and move-in process, while adhering to the company procedures and ensuring compliance with Fair Housing requirements.

● Investigating and resolving resident and vendor relations and ensuring timely follow up.

● Operating the property within the financial guidelines and budget.

● Assisting in lease renewal process; distributing and follow-up on renewal notices to current residents in an organized and consistent manner.

● Leading the eviction process in accordance with state laws and in partnership with legal counsel. Adhering to the proper procedures regarding issuing notices and appearing in court, as needed.

● Processing maintenance service request and informing maintenance team in a timely manner. Ensuring that all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis. Ensuring clear and consistent communication between the Leasing office and the Maintenance team.

● Being knowledgeable and compliant of federal, state and company policies, procedures and regulations.

● Representing the company in a professional manner at all times. October 2014 to March 2018 Property Manager, Seneca Oaks Apartments, Youngstown, Ohio This position requires a high level of administrative, managerial, instructional, and communication skills. Responsibilities include:

● Responsible for overall management of the property

● Attending eviction court

● Leasing of apartments

● Supervising maintenance, housekeeping, Assistant Management, Leasing consultant, and subcontracting vendors

● Reporting to upper management

● Marketing and advertising

● Apartment viewings

● Rental collections and lease renewals

● Setting up and staging Model apartments, and setting up target apartments

● Administrative paperwork including the updating of rent roll and vacancy reports

● Maintaining occupancy

● Excellent customer service

● Resident/tenant relations

● Being knowledgeable and compliant of federal, state and company policies, procedures and regulations

● Representing the company in a professional manner October 2012- October 2014 Assistant Property Manager, Kent Village Apartments, Kent, Ohio This position requires a high level of administrative, managerial, supervisory sales and communication skills. Responsibilities include:

● Assisting the Resident Manager with staff including housekeeping, maintenance, grounds, and subcontractors

● Performing high volumes of clerical, administrative, and critical thinking strategies

● Managing 300 apartments by leasing and selling

● Being responsible for on-call phone 3 nights a week

● Working in a very diverse well-rounded environment

● Being motivated and ready for work 24/7

● Responding to resident needs and concerns

June 2008- August, 2012 Property Manager/Leasing Consultant, Monticello Apartments & Townhouses, Liberty, Ohio This position requires a high level of administrative, managerial, supervisory and communication skills. Responsibilities included:

● Effectively managing and coordinating staff, activities and available resources in order to accomplish property objectives

● Conducting all business concerns and transactions in accordance with company policies

● Having a high proficiency in clerical, supervisory and delivering staff responsibilities

● Reporting all liability and property incidents to the corporate office

● Auditing files and performing background checks

● Maximizing occupancy levels and property values

● Overseeing maintenance and other staff ensuring timely recondition of apartments

● Communicated with vendor’s/handling accounts, vendor relations, and certificates of insurance Education

Bachelor of Science in Applied Science (BSAS) Associate in Applied Science (AAS) Youngstown State University Youngstown State University 2006 2004

Licensed Realtor 11/11/2015

Member of the National Association of Realtors since 11/11/15 Howard Hanna Real Estate 11/11/2015

Notary Public 11/06/2016

Honors/Awards

Dean’s List Youngstown State University

Alumnus Youngstown State University

Summer Festival of the Arts Youngstown State University Management Certificate Simco Management Corporation

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