Service Desk Specialist

KAYLA PENSON

****.***@*****.*** 786-***-**** Miami FL, 33170

Skills Summary

Service Desk/ Cashier with 2+ years of inside and field experience analyzing and solving challenging IT issues with customers orders, operating registers, answering phone calls, as well as scheduling appointments/ pickups. Providing pleasant and comfortable guest experiences. Works well with team settings.

Education

• North Clayton Senior Highschool

Day of completion June 6, 2021

Experience

• Home Depot (06/21-Current)

Service Desk Associate

- Directed call to product line specialist, application and system specialist, alerted management to recurring problems.

- Enhanced guest satisfaction by answering inquired about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

- Achieved consistently high customer scores due to exceptional service, satisfied the customer with quick & accurate service under tight deadlines.

- Picked guest orders following specific requests, supported customers with online billing, access and account issues, processed refunds.

- Completed daily recovery tasks to keep areas clean for maximum productivity. Operated cash register/ POS System, worked closely with Microsoft programs.

- Worked closely with front-end staff in a team setting to assist all customers.

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