Ashley Bortters

**** ******* **** ** *******, TN 38141 adryxy@r.postjobfree.com 901-***-****

Professional Experience

ServiceMaster, Memphis, Tennessee July 2017 – September 2019

Collections Agent

Communicate, locate, and notify customers of debts to resolve delinquent accounts and collect payments via telephone.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Cultivates and maintains on-going customer relationships.

Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.

Communicates with branch personnel to resolve service and scheduling issues.

Cheesecake Factory, Memphis, Tennessee March 2016 - August 2018

Cashier

Operate Cash Register accurately.

Recognize menu items and accurately charge customers for purchases.

Smile, greet, and serve customers making them feel welcome.

Commitment to the service values and ethics of the client company.

Provide customers with product details, such as cake flavors and preparation descriptions.

Stock customer service stations with paper products or beverage preparation items.

Set up or restock beverage and product displays.

Must follow all safety rules and actively prevent accidents.

Clean or sanitize work areas, utensils or equipment.

Wrap, label, or date food items for sale.

And other duties as assigned.

Connexion Point, Memphis, Tennessee April 2015 – February 2016

Healthcare Communications Agent

Aided healthcare customers with prior authorization and insurance eligibility questions.

Verify &/or enter all customer demographic information in the computer system.

Updated customer’s records/scheduled daily tasks/call backs and reviewed existing customers plans.

Primary responsibility is to assist patients in accessing care.

Evaluate customer's specific needs and recommend appropriate insurance solutions and enrollments.

Received and managed inbound calls, integrating workflows with other support functions.

Fill-in and assist in various roles, as needed.

Answers questions from patients, when possible, or refers questions to appropriate alternative source.

Attend staff meetings and participate in monthly staff training sessions.

Responsible for compliance with all regulatory requirements and/or guidelines. These requirements/guidelines include but are not limited to: OSHA and HIPAA.

Baptist One Care, Memphis, Tennessee March 2014 - March 2015

Call Center Agent

Operated multi-line phone system in high volume call center environment.

Assisted clients within the Epic EMR electronic medical records software system.

Generated troubleshoot call tickets to the service desk express ticketing program.

Entered new users to the service desk express database.

Provide information regarding inquiries in a professional manner.

Consistently demonstrates ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary. Organize job functions and work area to be able to effectively complete varied assignments within established time frames.

Memphis Firefighters Assoc., Memphis, Tennessee October 2012- January 2014

Lead Administrative Assistant

Preparing customer invoices.

Filing customer info, Report, Importing and exporting sales

Receive payments and post amounts paid to customer accounts.

Preparing New Hire paperwork, collecting identification from employees, W-4 forms, I-9 forms, payroll preparation for HR.

Secretary clerical duties, such as copying, filing, faxing, answering calls, and mail sorting, preparing, and delivery to USPS, Key Holding responsibility.

Burke’s Services, Memphis, Tennessee July 2008 - August 2012

Office Secretary

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. copy, sort, and file records of office activities, business transactions, and other activities.

Complete and mail bills, contracts, policies, invoices, or checks. Train other staff members to perform work activities, such as using computer applications.

Process and prepare documents, such as business or government forms and expense reports. Deliver messages and run errands.

Complete work schedules manage calendars and arrange appointments.

Software Skills

Epic EMR, Medical Terminology, Type 40-wpm, 10-Keystrokes, Advanced Word 2016, Outlook 2016, Excel 2016, Data Entry, Spreadsheet & Data Creation, Bookkeeping, Administrative Support, Time Management

Education

Bachelor’s in Health Administration, Strayer University, Memphis, TN – July 2019 – present

Medical Assistant, Remington College, Memphis, TN – January 2006 – December 2006

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