Patient Service Representative and Licensed Pharmacy Technician

VIRGINIA D ARCEO

*********@*****.*** 401-***-**** Providence, RI 02907

Employment History

SpectraForce - (Remote) 500 W. Peace St., Raleigh NC 27603

Patient Service Representative Sept 2021 - Present

Answer inbound calls from patients, insurance, and medical facilities

Schedule available appointments for patients

Create Escalation Requests such as Prescription Refill, Prior Authorization, Sooner Appointments, Urgent Patient-Provider etc.

Canon Recruiting Group LLC - 27651 Lincoln Pl Suite 250, Santa Clarita, CA 91387

Merrill Lynch 10 Weybosset St. Providence, RI 02903

Temporary Administrative Assistant Feb 2021 - May 2021 and Feb 2020 - April 2020

Performed data entry on sensitive information accurately and regularly

Assisted in inspecting and sending outgoing mail

Organized incoming mail

Herff Jones - 150 Herff Jones Way, Warwick, RI 02888

Receptionist Jan 2016 - Oct 2019

Answered incoming phone calls

Assisted customers with their inquiries, questions, or concerns

Filed and organized paperwork

Qualified Resources International - 78 Kenwood St. Cranston, RI 02907

Princess House 470 Myles Standish Blvd, Taunton, MA 02780

Herff Jones 150 Herff Jones Way, Warwick, RI 02888

Temporary Receptionist March 2015 - Jan 2016

Answered incoming phone calls

Redirected calls to appropriate department

Answered inquiries, questions, or concerns

Randstad Professionals - 40 Westminster St. Providence, RI 02903

Citizens Bank Sockanosset Cross Road, Cranston, RI

Temporary Student Loan Specialist Dec 2014 - March 2015

Assisted clients with their student loan account

Answered all questions regarding current and past bills

IPG Photonics - 50 Old Webster Road, Oxford, MA 01540

Machine Operator July 2011 - May 2013

Followed specified job orders and assembled devices utilizing terminal devices

Checked the strength of the lights before being transferred to another department

AmWins formerly NEBCO - 144 Metro Center Blvd. Warwick, RI 02886

Temporary Customer Service Representative May 2006 - Nov 2008

Communicated with customers in a fast paced environment

Administered the enrollment process including billing, dispute resolution, and terminations

Researched and resolved account inquiries with a sense of urgency and ensured customer satisfaction.

Pharmacare - 695 George Washington Hi-Way Lincoln, RI 02865

Temporary Prior Authorization Specialist April 2006 - May 2006

Provided prior authorization consent for customer medications

Created and submitted requests for long term use of medication

Answered all questions and inquiries regarding the medication

CVS - 767 Warwick Avenue Warwick, RI 02888

Pharmacy Technician Externship Feb 2006 - March 2006

Registered customer accounts, provided benefit coverage details, and processed prescriptions

Re-checked address and date of birth of the client

Cashed out medications that were ordered and picked up

Domestic Bank - Sockanosset Crossroads Cranston RI 02910

Quality Control Associate Oct 2005 - Jan 2006

Performed review and entry of customer loan account information

Placed outbound calls to customers and conducted surveys as wells as verification of employment

Bank of America - 375 Broad St. Central Falls, RI 02863

Head Teller Nov 2003 - June 2005

Provided excellent customer service and account administration

Cross sold products and services including money orders, bank checks, and savings bonds, and provided account details

Processed debit, credit, and transfer transactions and ensured accurate account reconciliations

Education

Lincoln Technical Institute - Lincoln, RI

Pharmacy Technician Certification March 2006

Community College of Rhode Island - Providence, RI

Completed 3 Years Associates Degree in Nursing

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