Customer Service Project Manager
Resume:
LeAnna M. Briggs
*************@*****.***
Speedway/7-Eleven April 2009 – Present
Region Manager/ Market Leader SW Ohio & Kentucky Oct 2020 - Present
Working directly with various support groups and managing a team of 10 Area Leaders and 1,275 associates to ensure the success, profitability and continued growth of 126+ stores across OH, KY, & IN
Create a dynamic and enjoyable workplace where people are treated well and rewarded for their contributions to the company’s success.
Producing year-over-year sales growth through consistent follow up on day-to-day operations,
Driving results by building a culture of sales focus, doing the basics right and educating the team on how to upsell to the customer.
Daily tracking of sales results. Disseminate sales reports and tracking information to Area Leaders. Weekly calls to review at Market/Area/Store Levels. Share best practices and follow up on improvement plans for low performers.
Focus on continuous improvement while multi-tasking to deliver on portions of multiple projects in a fast-paced, intense, results oriented environment.
Problem-solving and leading in an ambiguous environment often with limited information/ direction.
Division Project Manager Dayton, Ohio Dec 2018 - Oct 2020
Managed various projects for 350+ Speedway stores across PA, OH, IN, KY, TN, & AL Identification, Tracking, Selection Process for Newbuild, Rebuild, Refresh, Remodel of Stores/Assets.
Supported the Division Director: Assisted with completion of projects and disseminating information/reports to the team. Utilized Microsoft Office Suite Programs: Teams, Excel, Outlook, SharePoint, PowerBI, and PowerPoint
Collaborated with Region Managers within the Division and across the company to improve operations through prior experience at the strategic and tactical/implementation levels.
Worked with Real Estate on selection of prospective sites for convenience stores, travel centers, and restaurants.
Used strong attention to detail while meeting with construction, safety, environmental, legal, operations, & executive leadership to keep projects on time.
Worked with financial analysts regarding expected ROI projections for projects. Prioritizing capital and resources.
Collaborated with Maintenance Managers regarding facilities maintenance, building renovations & program launches.
Facilitated conference calls and meetings regarding projects.
Assigned duties/responsibilities to teams and individuals.
Lead Division safety meetings. Established Store Safety Program Training and Development with Region Safety Expert.
Identified opportunities as they related to safety and implemented corrective action to ensure a safe workplace.
Tracked COVID-19 impact on operations, aided in the reporting of cases, allocation of resources, and modifications to day-to-day business as various restrictions and mandates were implemented. Updated tracker in Excel & Microsoft Teams, assisted with implementation of communication to operations in Zipline, reviewed sales performance to maintain operations at highest volume stores
Lead District Manager Trainer Lansing, MI & Flint, MI April 2013 - Dec 2018
Responsible for recruiting and building an executing team of Store Leaders through training, mentoring, and motivating employees to work together to achieve company goals.
Assisted with training during store acquisitions and conversions out-of-state. Improved inventory management and increased sales performance. Trained interns, Leadership Program Participants, and future District Managers.
Region Children’s Miracle Network Hospitals Coordinator: Responsible for communicating goal performance, meeting with hospital representatives, and assisting with promotions and fundraising efforts.
Region Safety Expert: Trained and certified Safety captains at each store in the region, educated others about safety in the workplace, and hosted training workshops.
Recognitions during this role
#1 District in region for Primary Performance Criteria: July-Dec 2014, July 2015-Dec 2016
#1 District in the company: July-Dec 2016
#1 Region in company for 4 years
#1 District in Region for Donations raised for Children’s Miracle Network Hospitals: 2013-2018
Centralized Recruiter Grand Rapids, MI Feb 2012 - April 2013
Responsible for networking, recruiting, interviewing, hiring and initial training for 35+ locations.
Attended job fairs and hiring events in-person and virtually.
Sourced candidates from various databases, social media accounts and Job Boards (LinkedIn, Snagajob, Indeed, CareerBuilder, Local Job Boards/Networking, Workday,
General Manager Trainer Kalamazoo, MI April 2009 - Feb 2012
Oversaw daily operations for retail convenience stores with a staff of 10-15 employees.
Motivated others to surpass sales goals and provide exceptional customer service.
Manager of the Quarter Region 43 Q4 2010
Western Michigan University Kalamazoo, MI Bachelor Business Administration Business Management
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