EXPERIENCE

Hartford Health Care; Norwich, CT

Field Service Technician 2007-Present

Provide frontline technical support to on-site and remote employees.

Travel to multiple regional offices to relocate workstations and set up new users with hardware and software.

Troubleshooting and addressing end user problems with laptops, tablets, desktops, and printers.

Perform software updates as needed.

Perform repairs and reimaging as needed.

High Bit Computers; Groton, CT

IT Consultant 2000-2007

Consulted with Pfizer Corporations to provide IT support to their employees.

Traveled to assigned site to set up users with hardware and software.

Troubleshooting and addressing end user problems with laptops, tablets, desktops, and printers.

Perform repairs and reimaging as needed.

Performed software and updates as needed.

Foxwoods Casino; Ledyard, CT

Environment Services 1996-2000

Ensured designated areas were in compliance with company regulations.

Provided customer services to customers.

COMPUTER SKILLS

Proficient with Ipads, Tablets, Laptops, Printers, Microsoft Office, and Windows 10. My duties include reimage devices, trouble shoot end user problems, set up new workstations, equip new user with hardware and software, and perform software updates. I exercise a calculated and methodical approach to problem solving. I am independently motivated, yet I appreciate team efforts and collaborate productively within groups. Ability to adapt quickly to new technologies.

EDUCATION AND CERTIFICATIONS

East Providence High School; Providence, Rhode Island

GED; May 1980

Certifications:

A+ Certification (1999)

MSCE Certification (1998)

REFERENCES:

Peter Fabrykiewicz 860-***-**** (C)

860-***-****

John Fogarty 401-***-****

301-***-**** (C)

Anwar Tier 860-***-**** (C)

Contact this candidate