Access Specialist Customer Service

Skills

A competent, hardworking professional with extensive experience in procurement, purchasing, expense reimbursement and process coordination.

Performed purchasing activities for Information Technology related commodities, Desktops, laptops, peripherals, Printers, Scanners, Maintenance kits, software licenses for, data communications, servers, and maintenance.

Responsible for negotiating prices and terms with suppliers for the purchase of IT software, hardware, services, and subscriptions under an executed agreement.

Monitored and coordinated expense reports’ travel, purchasing, payroll, timekeeping, contracts and grants

Audited incoming requisitions for appropriate approval levels, account coding, and enclosures/attachments

Excellent customer service skills with internal and external clients and suppliers.

Education

Bachelor of Science Management – University of Phoenix, Houston, TX

Associate of Applied Science Computer Information Systems (Network Administration) – San Jacinto Jr. College, Houston, TX

Certificate of Technology Computer Information Systems (Network Administration) – San Jacinto Jr. College, Houston, TX

Notary Public

(TWIC Card) Transportation Worker Identification Credential

PC and Software Proficiencies

Microsoft Word, Access, Excel and Power Point software, Window NT software, Novell, Lotus 1-2-3, Pathways of Materials Management, Plus and Minus, SAP, MANMAN using Unix, Unigraphics and Microstation, JD Edwards using the AS400, work knowledge of MRP, Share Point, PeopleSoft and Meditex software.

Certificates attained for Introduction to QuarkXPress, QuarkXPress Page Production, and Introduction to Microsoft Word 5.1, Intermediate Word 5.1, and Adobe Photo Shop 2.5.

Professional Experience

United Memorial Medical Center Houston, Texas Sept. 2020 – Present

Buyer/Material Management Manager

Oversees the purchasing, receiving, inventory control, distribution, and utilization of materials, supplies, and equipment.

Ensures department and floor stock inventories are maintained at optimum levels at all times

Reviews for and manages stock outdates, reducing waste to minimum levels

Manages product recalls, as appropriate

Establishes procedures and supervises the annual physical inventory

Establishes and maintains professional and collaborative relationships with other departments as well as administration

Serves as a leader for the organization in respects to work ethic, professionalism, and compassion for our patients and community

Spring Independent School District

Alief Independent School District November 1998 – October 2020

Substitute Teacher

Write and present lessons for students.

Management of student behavior for various grade levels.

Communicate and work with various teams to ensure all duties are covered.

Keep accurate records of student attendance and grades in the teacher’s absence.

First Surgical Hospital Bellaire, Texas April 2014 – February 2018

Patient Access Specialist

Obtains complete and accurate patient, demographic and insurance information, identifying all payment sources and pre admission certification requirements to enhance the revenue cycle and prevent denials of reduction in benefits.

Regularly handles confidential information and sensitive issues. Train new employees on the processes and procedures.

Obtains authorization for medical treatment/testing or admission from parents or legal guardian. Seeks to obtain accurate sociologic information to ascertain responsibility for signing the Authorization for Treatment. Distributes Privacy Notice to parents and obtains written acknowledgement of receipt of notice.

Prompts the collection of co-payment, deductible, co-insurance or deposit of self-pay balances at this time of registration if not previously collected

LyondellBasell – Houston, TX June 2012 – August 2013

Global IT and Corporate Services Procurement Buyer

Responsible for negotiating prices and terms with suppliers for the purchase of IT software, hardware, services, and subscriptions under an executed agreement.

Protected company’s assets, follow Procure-to-Pay process, and support GP&U workflow. Provides supply planning and analysis.

Converted approx. 400 purchase requisitions into purchase orders in SAP a monthly.

Developed and maintained a good relationship with suppliers and follow established KPI while updating agreements and electronic records in E-Sourcing.

Responsible for reconciling vendor charges to ensure accuracy with contract pricing.

Audited incoming requisitions for appropriate approval levels, account coding, and enclosures/attachments (i.e. Statement of Work, Non-Disclosure Agreement, and Insurance Certificate.) as required

Communicated with Accounts Payable to resolve invoice discrepancies including price, quantity.

Responsible for managing a Contract Expiring Report and a Contract Valve Depletion Report.

RFx using E-Sourcing.

Monitored IT procurement and project activities ensured the currency, quality, and integrity of the information, while providing consistency in content and look and feel across the enterprise.

Identified and pursued opportunities to lower the total cost of IT goods and services to enhance their total value to the enterprise

Texas Children Hospital – Houston, TX March 2011 – June 2012

Capital Project Buyer/Expeditor

Responsible for processing Capital Project purchase orders for Medical supplies, Capital equipment, Minor Equipment, Desktops, Laptop, peripherals, Printers, Scanners, Maintenance kits, Software, Fax Machine, numerous Nursing Units, Surgical Suite, Services and Repairs, and Bio Med (Parts and Equipment) using People Soft.

Communicated professionally with suppliers regarding the upcoming deliveries.

Coordinated date changes with buyers to make sure they are acceptable.

Reminded and confirmed with most suppliers for deliveries within 2 weeks.

Identified trends and suggest actions. In addition to Resolved accounts payable issues.

Followed up on approx. 8,000 or more purchase orders and ensure materials are shipped timely.

Worked with receiving as needed to process late receipts (with proof of Delivery).

Reviewed expense reports, consolidate requirements, research

Proactively look for erroneous and/or out of date information in the database.

Took appropriate action to correct the data and keep it current. Responded to the daily needs of customers.

Responsible for expediting multiple orders (with no supervision) in house and at supplier’s facility.

Reviewed purchase order delivery requirements to ensure project requirements are met.

Included accurate and timely expediting of Purchase Orders and updating the expediting reports.

Identified performance gaps and delays including engineering drawing delays, fabrication problems, delivery delays, sub-supplier delays.

Doctor’s Hospital – Houston, TX February 2008 – September 2009

Senior Buyer

Ensured maximum value received at lowest total cost as well as most advantageous terms and conditions to Doctors Hospital.

Responsible for processing purchase orders for Medical supplies, Capital equipment, Minor Equipment, Desktops, Laptop, peripherals, Printers, Scanners, Maintenance kits, Software, Fax Machine, numerous Nursing Units, Surgical Suite, Services and Repairs, and Bio Med (Parts and Equipment)Meditex.

Responsible for requests for quotes (RFQ), information (RFI), proposals (RFP), bids, one-time orders, and multi-term orders in accordance with the purchasing policies and procedures.

Executed all purchase orders via telephone, FAX, and/or EDI.

Followed up on approx. 3,500 or more purchase orders monthly to ensure materials are shipped timely.

Converted approx. 400 purchase requisitions into purchase orders in Meditex a monthly.

Responsible for verifying information on requisition is correct.

Audit incoming requisitions for appropriate approval levels, account coding, and enclosures/attachments (i.e. Statement of Work, Non-Disclosure Agreement, and Insurance Certificate.) as required.

Coordinated and support departments on needs and/or substitutions.

Expedited orders to ensure timely delivery.

Responsible for reconciling vendor charges to ensure accuracy with contract pricing.

Communicated with Accounts Payable to resolve invoice discrepancies including price, quantity.

Maintained knowledge of supply sources in order to source and bid items not currently on contract.

Processes orders for repairs.

The Methodist Hospital August 2002 – September 2007

System Buyer/Purchasing Coordinator

Coordinate delivery of recommendations on the use of alternate products.

Perform follow-up on orders and expedite supplier deliveries of goods.

Maintain good company image and supplier relations through daily contact, as necessary.

Prepare commodities reports by collecting, and analyzing the data.

Keep interested departments advised with respect to summarizing data and trends and lead-time on critical material or products.

Resolve all invoice issues with Accounts Payable where price or terms do not agree with the purchase order.

Assist other buyers with commodity purchases as time permits.

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