Clerk Records
Resume:
KAREN Q. HEIDELBERG
**** ****** **** *****, ******, Georgia 30260
***************@*******.***
SUMMARY OF QUALIFICATIONS
Demonstrated experience in the following, areas: training, records management, fingerprint classification, personnel management, Uniform Crime Reporting and GCIC
GCIC Full Terminal Operator Certification
GCIC Terminal Agency Coordinator Certification
Fingerprint Classification Certification
Georgia Municipal Court Certification
EDUCATION
Field of Study: Business Administration, Attended: 1983
Atlanta Metropolitan College, Atlanta, GA
High School Diploma, 1982
Joseph E. Brown High School, Atlanta, GA
RELEVANT SKILLS AND ACCOMPLISHMENTS
Mail Clerk, open, process, prep and photocopy incoming insurance claims
Assisted Chief Court Clerk, with preparing for court, scheduling trials, probation, bind overs, refunds, citation corrections, court resets, warrants and monthly finance reports
Supervised, directed and evaluated assign staff, processed employee concerns and problems, directed work, counseled, disciplined, and completed employee performance appraisals
Prepared employee schedules, labor allocation reports, activity reports and approved leave time requests
Prepared training, manuals on office policy and procedures
Conducted training of employees on new formats, equipment, policy and procedures
Checked fingerprint cards for dissemination to GCIC
Received and relayed pertinent information to Communications Operators, other agencies and departments
Entered report data on GCIC/NCIC systems, computer network and/or scan reports on imaging systems
Prepared criminal history/record sheets, pre-employment forms, line-up composites and various other forms and documents
Assisted with orientation, training, supervision, and recording daily time of subordinates
Answered “hits” from GCIC/NCIC responding to vehicle thefts, vehicle repossessions, missing/wanted persons, runaway juveniles
Researched and reported information supporting crime statistics
Classified, verified, and processed various requests for information, including finger and palm prints and approved compared prints
WORK HISTORY
Mail Clerk, Exela Technologies, Forest Park, GA 2018-2021
Assistant Court Clerk, City of Jonesboro Police Department, Jonesboro, GA 2015-2017
Central Records Supervisor, DeKalb County Police Department, Tucker, GA 2013-2015
Central Records Training Specialist, DeKalb County Police Department, Tucker, GA 2013-2015
Central Records Clerk Senior, DeKalb County Police Department, Tucker, GA 2006-2013
Central Records Clerk, DeKalb County Police Department, Decatur, GA 1996-2006
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