Customer Service Bar Manager

LISA LILLY

********@*****.*** 843-***-**** Nazareth, PA 18064

Seasoned Bartender with 20 years of experience in a high volume restaurant/bar setting. Driven to provide quest with a memorable experience and deliver the highest quality of service. Hard worker who always goes the extra mile to increase business and to keep customers happy. Outgoing Personality with Exceptional multitasking and organizational skills. Outstanding customer service and ability to work well with a team. High-volume dining

Point of Sale (POS) system operations

Menu memorization

Dining customer service

Liquor, wine and food service

Service prioritization

Relationship management

Bartender/Waitress Cherry Hill Hotel - Nazareth, PA 12/2017 - Current Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Bar Manager/Bartender CAUSEWAY BAR & GRILL - Murrells Inlet, SC 10/2007 - 09/2015 Served directly under the owners as a Bar Manager. Performed all management/Bar opening and closing duties including handling money, server/bartender cash outs and reports.

Maintained beer and liquor inventory.

Oversaw staff, staff training, social media, events, and liquor representatives. Reputation for stellar service, being able to handle large crowds, and handling stressful situations. Developed repeat business by establishing close and lasting relationships with guest. Bartender BULLSEYE BAR & GRILL - Murrells Inlet, SC 12/2005 - 10/2007 Maintained full knowledge of bar and menu items and made recommendations. Performed Bar opening and closing duties including cleaning, sanitizing and replenishing. Served Patrons promptly and with a positive attitude. Bartlett High School Webster, MA 01/1996

HIGH SCHOOL DIPLOMA: GENERAL

Becker College Worcester, MA

Some College (No Degree): Physical Therapy

Summary

Skills

Experience

Education and Training

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