Restaurant Team Customer Service

Jaqueline Wilson

205-***-**** ******.*****@*****.*** Tuscaloosa, AL

Summary

Personable and passionate Consessions / NPO Coordinator for over 15 years fostering lasting relationships with volunteers, subcontractors, and event/venue staff.

Experience

Chubbfathers Alabaster, AL

General Manager / Non Profit Coordinator 07/2021 - Present In Store Staff Scheduling - providing weekly schedule for restaurant team members while being aware of store and staff needs as well as labor percentages

Event Scheduling - forming and distributing schedules for events, such as home games at the University of Alabama, combining restaurant staff and non-profit organization volunteers NPO - recruiting and retaining volunteers with non profit organizations to commit to working events and generating lasting relationships

Customer Engagement - ensuring the satisfactory experience of all customers of the establishment including those that experience food from catering or the food truck

Trouble Shooting - addressing and promoting resolutions for any problems that arise within the work place Disciplinary Action - using just measures to ensure a safe and fair workplace by providing verbal or written warnings and termination of employment when necessary

LEVYS RESTURANTS Tuscaloosa, AL

Concessions Manager / Non-Profit Coordinator 08/2017 - 07/2021 Recruiting - worked closely with non-profit organizations(NPOs) to ensure an adequate number of volunteer to operate events by regulary meeting with high schools, churches, and others Paperwork - created contracts and assisted NPOs with necessary documentation to insure their ability to volunteer including insurance policies and W4

Supervision - ran check-in stations for volunteers and ensured successful events while managing between 850-1200 volunteers at Bryant Denny stadium and Coleman Coliseum Training - provided a base knowledge for all Levy supervisors and volunteers to meet and exceed the needs of the event LEVYS RESTURANTS Tuscaloosa, AL

Assistant General Manager 07/2016 - 07/2017

Supervisor - guaranteed and monitored the efficiency of the supervising team members as well as non-profit volunteers that worked with sub-contractors

Stocking - ensuring the 65 or more concession stands were provided with product essential to a successful event Relationships - foster working relationships with warehouse employees, sub-contractors, volunteers, and staff members from the University of Alabama to exceed the expectations of event atendees Scheduling - coordinated and distributed schedules for Levy supervisors as well as volunteers to provide an appropriate staff for events at the university

Point of Sale - knowledgeable and proficient at quick point-of-sale systems to make a seamless experience for guests Skills

Communication skills, Customer service, Restaurant experience, Documentation review, Leadership, Time management, Guest services

Education

Brewer State Junior College Fayette, AL

Computer Science 06/1989

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