CASSANDRA JONES

**** ******** **

Strawn, Texas *6475

254-***-**** adryuu@r.postjobfree.com

Work History:

CITI BANK MERIDIAN, ID

Collections November 2017 – October 2020

●Confer with customers about their billing and promotions.

●Make outbound and inbound calls to customers in regards to their accounts.

●Typing notes and multitasking to help each other out with accounts as well

●Handling checking account and debt card transactions.

●Reselling the value of the accounts.

●Deescalate customers that are upset when they call in.

●Taking calls quickly and resolving the issues on their account in a timely manner.

●Using multiple systems at once to assist on their accounts.

SYKES BOISE, ID

Fraud Account Supervisor April 2017-August 2017

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

●Making management and business decisions for the customer service quality and satisfaction

●Handled escalated calls from customers with concerns

MANPOWER/ACCESS2CARE, BOISE, ID

CSR, Feb 2017-Feb 2017

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

●Schedule rides for medicare customers.

DIRECTV, BOISE, ID

CSR2, Aug 2014 – Jan 2016

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

●Refer unresolved customer grievances to designated departments for further investigation.

●Check to ensure that appropriate changes were made to resolve customers' problems.

HP, BOISE, ID

CSR, Dec 2013 – Aug 2014

●Determine charges for services requested, collect deposits or payments, or arrange for billing.

●Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.

●Quote prices, credit terms, or other bid specifications.

●Negotiate prices or terms of sales or service agreements.

IDAHO PIZZA, EMMETT, ID

Employee, Jul 2012 – Oct 2013

●Clean and organize eating, service, and kitchen areas.

●Communicate with customers regarding orders, comments, and complaints.

EDUCATION

MIDDLETON HIGH SCHOOL, MIDDLETON, ID

High School Diploma, May 2012

STEVEN HENAGER’S COLLEGE

October 2016 - Current

Medical Specialties

Major: Medical Assistant

ADDITIONAL SKILLS AND QUALITIES

●Awarded Customer Service

●100% Positive and Energetic Attitude

●Organized in Work and Home Life

●Adapts well to Individual and Team Projects

●Leadership Qualities Always Present

●Punctual and Efficient

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