Csr Customer Service
Resume:
CASSANDRA JONES
Strawn, Texas *6475
254-***-**** ***.************@*****.***
Work History:
CITI BANK MERIDIAN, ID
Collections November 2017 – October 2020
●Confer with customers about their billing and promotions.
●Make outbound and inbound calls to customers in regards to their accounts.
●Typing notes and multitasking to help each other out with accounts as well
●Handling checking account and debt card transactions.
●Reselling the value of the accounts.
●Deescalate customers that are upset when they call in.
●Taking calls quickly and resolving the issues on their account in a timely manner.
●Using multiple systems at once to assist on their accounts.
SYKES BOISE, ID
Fraud Account Supervisor April 2017-August 2017
●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
●Making management and business decisions for the customer service quality and satisfaction
●Handled escalated calls from customers with concerns
MANPOWER/ACCESS2CARE, BOISE, ID
CSR, Feb 2017-Feb 2017
●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
●Schedule rides for medicare customers.
DIRECTV, BOISE, ID
CSR2, Aug 2014 – Jan 2016
●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
●Refer unresolved customer grievances to designated departments for further investigation.
●Check to ensure that appropriate changes were made to resolve customers' problems.
HP, BOISE, ID
CSR, Dec 2013 – Aug 2014
●Determine charges for services requested, collect deposits or payments, or arrange for billing.
●Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
●Quote prices, credit terms, or other bid specifications.
●Negotiate prices or terms of sales or service agreements.
IDAHO PIZZA, EMMETT, ID
Employee, Jul 2012 – Oct 2013
●Clean and organize eating, service, and kitchen areas.
●Communicate with customers regarding orders, comments, and complaints.
EDUCATION
MIDDLETON HIGH SCHOOL, MIDDLETON, ID
High School Diploma, May 2012
STEVEN HENAGER’S COLLEGE
October 2016 - Current
Medical Specialties
Major: Medical Assistant
ADDITIONAL SKILLS AND QUALITIES
●Awarded Customer Service
●100% Positive and Energetic Attitude
●Organized in Work and Home Life
●Adapts well to Individual and Team Projects
●Leadership Qualities Always Present
●Punctual and Efficient
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