EXPERTISE

Customer Service

Management

Talent Acquisition

Front End Supervision

Customer Satisfaction

High Sale Conversion

Employee Training

Marketing Key Products

Order Fulfillment

Sales professional, dedicated manager, business owner, and customer service expert with 20 years’ experience. Respected advocate of customer-focused teams. Instills a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example to ensure the execution of all customer service and sales. Focused on compliance, departmental and personal conversion goals. Employee cheerleader, bringing sunshine and a positive attitude to work every day. 801-***-****

adryu1@r.postjobfree.com

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4512 W. Clifton Park Court

Riverton, UT 84096

AT&T/ Retail Sales Consultant

(July 2021-Present)

• Knowledgeable & conversant in selling mobile technology for the full suite of AT&T products & services to

consumers & businesses

• Activate multiple lines and accounts.

• Actively listen to understand needs of customer while delivering superior, courteous, compassionate customer service offering tailored and thoughtful solutions to fit each individual or business need

• Meet key objectives and monthly sales goals by cross- selling services offered

• Assist Manager with all store operations and duties. CenturyLink / Lead Sales Associate

(June 2014 - May 2017)

• Performed & achieved 1st in Sales for the region

• Produced highest sales of 330% for strategic attachments

• Increased sales in office by 1500% in less than two years

• Recruited, mentored, and trained new talent

• Managed & led the YOUCAN platform project

• Honored with CenturyLink’s Circle of Excellence (COE) / Presidents Club

• Organized large trade show events in Salt Lake local market

Rylee H. Silcox

PROFESSIONAL EXPERIENCE

CONTACT

B u s i n e s s M a nager, S a l e s A c q u i s i t i o n E x p e r t & E n t r e p r e n e u r

PROFILE

Weather or Not Carwash/ Business Owner & Manager

(October 2005 – April 2019)

• Owner operator of popular carwash business for 15 years

• Managed and organized all employees and promoted a positive working environment

• Focused & achieved business growth year after year

• Member of the Car Wash Association

Tee Time Vending/ Business Owner & Manager (2006-2020)

• Managed all aspects of machine operations

• Secured vital locations among successful businesses to ensure profit maximization

• Organized & operated across 7 locations in the Salt Valley ACHIEVEMENTS

Circle of Excellence

CenturyLink / 2017

President’s Club

CenturyLink / 2017

Top Sales – 3rd in Region,

5th in Nation

CenturyLink / 2017

1st in Region - Sales

CenturyLink / 2016

Top AOV

O’currance / 2013

O’currance / Customer Service Representative

(August 2010 – October 2014)

• Produced the top AOV for month over month

• Maintained a consistent top 36% sales conversion rate

• Constructed vital training material on exemplary selling techniques & ideal customer service

• Managed in-bound calls, set up future payment

structures, & advised clients

• Appointed to represent sales floor in monthly meetings with VP of Operations

The Nail Jail N’ More/ Business Manager & Technician

(March 1998 – December 2017)

• Managed & assisted small business owner in all aspects of operation

• Established the highest volume of repeat clients

• Performed cash handling, marketing, procurement, vendor relations & regulatory compliance

R E FERENCES

PROFESSIONAL EXPERIENCE

Leslie Birkley

Goldman Sachs – VP of Consumer Affairs

801-***-****

Key Attributes

Optimistic Attitude

Strong Interpersonal Skills

Public Speaking

Determined & Resilient

Adaptive Learner

Decisive

Consetta Bringhurst

PF Management - Operations Manager

801-***-****

Kerry Archibald

A&A Custom Hardwood – Business Owner

801-***-****

Contact this candidate