Data Entry Center Representative
Resume:
Lauren Roberts
Company's File Supervisor
Richland, MS 39218
**************@***.***
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Authorized to work in the US for any employer
Work Experience
Company's File Supervisor
Henley Lotterhos & Henley PLLC - Jackson, MS
March 2011 to November 2013
Organized and maintained law libraries, documents and case files. Produced legal documents such as briefs, pleadings, appeals, wills and contracts. supported a team of 12 attorneys in bankruptcy law. Created expense reports and time sheets in a timely manner. Screened telephone calls and forwarded them to the appropriate departments. Organized files for court proceedings.
Obtained signatures from attorneys for legal documents. Answered and directed calls using the multi-line switchboard. Organized envelopes, postage and mail correspondence for all clients. Created, indexed and maintained client binders.
Secretary
Taylor Made Labels - Richland, MS
February 2009 to August 2011
Answered an average of 300 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Education
GED
Hinds Community College - Raymond, MS
2008
Skills
• Familiar with many company software programs. (5 years)
• Data Entry
• Customer Service
• Microsoft Outlook
Certifications and Licenses
ServSafe
Present
Additional Information
Skills
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Proficient in cash management
Local/state health laws knowledge
Shipping and receiving professional
Cash flow management
Credit card processing
Multi-line phone talent
POS systems expert
Document management
Efficient multi-tasker
Spreadsheets
Editing and proofreading
Switchboard operation
Inventory management
Typing speed 60 WP
2years in legal administration
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