Lauren Roberts

Company's File Supervisor

Richland, MS 39218

adryti@r.postjobfree.com

601-***-****

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Authorized to work in the US for any employer

Work Experience

Company's File Supervisor

Henley Lotterhos & Henley PLLC - Jackson, MS

March 2011 to November 2013

Organized and maintained law libraries, documents and case files. Produced legal documents such as briefs, pleadings, appeals, wills and contracts. supported a team of 12 attorneys in bankruptcy law. Created expense reports and time sheets in a timely manner. Screened telephone calls and forwarded them to the appropriate departments. Organized files for court proceedings.

Obtained signatures from attorneys for legal documents. Answered and directed calls using the multi-line switchboard. Organized envelopes, postage and mail correspondence for all clients. Created, indexed and maintained client binders.

Secretary

Taylor Made Labels - Richland, MS

February 2009 to August 2011

Answered an average of 300 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Education

GED

Hinds Community College - Raymond, MS

2008

Skills

• Familiar with many company software programs. (5 years)

• Data Entry

• Customer Service

• Microsoft Outlook

Certifications and Licenses

ServSafe

Present

Additional Information

Skills

Trusted key holder

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Strong client relations

Proficient in cash management

Local/state health laws knowledge

Shipping and receiving professional

Cash flow management

Credit card processing

Multi-line phone talent

POS systems expert

Document management

Efficient multi-tasker

Spreadsheets

Editing and proofreading

Switchboard operation

Inventory management

Typing speed 60 WP

2years in legal administration

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