Fork Lift Customer Service

**** ****** ***** *** *. Apt. ***, Brandon Ingram Memphis, Tennessee 38115

********@*****.*** 901-***-****

OBJECTIVE

Department Supervisor, with strong background in operating procedures, looking to obtain a steady position with a progressive company. I have considerable experience in the fields of Mass Distribution, Inventory, Lift Equipment (forklift, reach truck, electric pallet jack, order picker, Slip truck/dock loader) driving (5+), QA/QC, and Minor Repairs. Also seeking long-term employment with benefits and retirement planning.

EXPERIENCE

The Home Depot 800 Truse Parkway Memphis, Tn. November 2016 - present Overnight Freight Key Carrying Supervisor

Unload inbound shipments safely using heavy lift equipment (forklift and reach truck) and move product to storage location

Assisted in physical inventories and overhead management and ensured proper stock rotation

Efficiently stacked and stored merchandise in appropriate areas

Conducted operations in a manner that promoted safety and compliance with OSHA and The Home Depot standards

Provided excellent customer service, including direction to products, answering questions about goods, and assisting in purchase decisions

Successfully completed weekly and monthly safety and merchandise training

Supervise a team of 16 Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day

Direct supervision of a shift or the coordination of multiple work groups

Train and develop Associates within the work team, through the management of training calendar and curriculum

Participate in the interview process for hiring of new Associates and partner with store management on recommendations

Communicate store objectives to Associates using the appropriate programs and tools

Provide input into appropriate discipline decisions related to Associates

Provide input to the Associates on performance appraisals and make recommendations on promotion of associates in his/her area

Certified Lift Equipment Trainer (fork lift, elec. pallet jack, dock loader, reach truck) Select Staffing South Haven, Mississippi February 2012 - March 2014 Warehouse (Material Handler/Inventory/)

Storing Dell and LEXMARK printers

Successful training on Dell and LEXMARK Triage and repair

Repairs and Triage

Shipping and receiving

Billing and Labeling

Picking and Packing

Reviewed orders for shipment

Load/Unload product from trailers using lift equipment Top to Bottom Janitorial Memphis, Tennessee May 2008 - 2015 Asst. Manager

Manage workloads for all accounts (buildings)

Supervise worksite

Floor Tech (strip, wax, buff tile and hardwood floors)

Inventory Maintenance

Supervise the work activities of Associates within his/her area

Train and develop Associates within the work team

Made recommendations concerning selection, termination, performance appraisal and professional development

Technicolor (Memphis Oaks) Memphis, Tennessee May 2003 - November 2007 Mass Distribution Material Handler

Q/A

Load/Unload product from trailers using lift equipment

Shipping and Receiving

Billing and Labeling

Floor Planning and Staging

Music Production and Artist Management (self-employed) January 2010 – Present day EDUCATION

Forklift/Reach Truck/Order Picker Certification

OSHA Certification Memphis, Tennessee 2016

Memphis City Schools Memphis, Tennessee June 2006 GED Ashford University/Forbes School of Business (online) February 2016 – Currently enrolled Bachelors of Science in Sports Management and Recreation Honors and Accomplishments:

MLK Center Student Of the Year

Customer service All-star

The Home Depot Certificate of Achievement for Entrepreneurial Spirit SKILLS

Avid understanding of production procedures and Shipping and Receiving software and hardware

Strong work focus and ethic

Ability to multitask

Outstanding physical dexterity

Excellent communication and organizational skills

Demonstrated ability to work in a team-fostered environment with minimal supervision

Excellent ability to focus on working efficiently across a multitude of task

Skilled in basic computer operations including warehouse software and MS Word, Excel

Functional know-how of operating manual material handling equipment

Able to operate a pallet jack

Able to safely operate heavy lift equipment (forklift, reach truck, order picker)

Good customer orientation with a strong ability to deal effectively with complaints

Demonstrated ability to organize merchandise efficiently

Thorough understanding of goods retrieval system

Able to operate electric floor buffers and strippers

Adept at handling hazardous material properly

Creative Problem solving

Strategic thinker

Excellent time management skills

Fast learner

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