Angie Kennedy

Memphis, TN *****

adrys6@r.postjobfree.com

+1-901-***-****

• Ten years as a Deputy Jailer / Sergeant

• More than 15 years of experience providing customer support in busy call center environment for credit card processor, workman compensation / work at home for pharmacy. Medicare insurance rep, industry with recognized strengths in problem-solving & trouble shooting.

• An unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

• Ability to train, motivate and supervise employees, acknowledge as A Team Player.

• Excellent working knowledge using Microsoft office and software such as WordPerfect, PowerPoint, Excel,

Work Experience

Deputy Jailer/ Sergeant

Shelby County Sheriff's Office - Memphis, TN

September 2010 to Present

• Supervising Correction Deputies assigned to my work area. Staff the facility roster with employee for the following workday. Assisted in maintaining order in accordance with established policies. Prepared and complete reports such as disciplinary and incidents reports.

• Supervise / guard / inmates in institutional facility establish regulations. Monitor conduct of prisoners in housing unit. Record information and incidents of inmate's disturbances/ provide written reports of the quality and quantity of work performed by officers and inmates.

• FTO officer train new employees

• Record information and incidents of inmate's disturbance and kept a daily log

• Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations and unusual occurrence

• Receive post assignments from shift commander and assign officers their post if no Sergeant is present. Ensuring floor is properly staff for the shift. Order office and floor supplies Paralegal Intern

Department of Children Services - Memphis, TN

December 2008 to September 2009

• Type memos, summons, notices, and subpoenas, redact files, copy

• Prepared and set up depositions with clients

• Prepared discoveries, went to the courts to files motions

• Mail out different types of letters and files thru certified mail Sometime if the lawyer office was close enough, would walk mail over so they would receive faster than mail

Receptionist/CSR

Wright Construction - Memphis, TN

October 2007 to December 2008

• Contact/interacts with customer to schedule and confirm product delivery

• Received product or service problem and referred to appropriate department for handling documented customer complaints they had about work performed by workers

• Cooperates and coordinates with other departments for exchange for information for billing collates tracks and aggregates data and prepared reports as request.

• Preforms other related duties as assigned or requested Customer Service Rep

Accredo - Memphis, TN

February 2005 to October 2007

• Work as customer service specialist that delivery extraordinary customer care promptly and accurately.

• Respond to all patients concerns in a timely manner.

• Documented any changes needed on the patient account. Always tried to make sure the call was a one call resolution.

• Can speak with patients, providers, and co-workers at all levels. Took 100+ calls per day.

• Provide additional services to new and existing customers.

• Complied with all relevant laws, policies and HIPAA regulation and any other duties assigned to me. Coordinator

Sedgwick CMS - Memphis, TN

February 2004 to November 2004

• Perform clerical duties such as data entry, faxing, filing, and typing, proofing and sorting mail

• Processed and entered pertinent documents pertaining to patients' confidential records.

• Obtained and provided accurate information to patients regarding scheduling and available services.

• Called doctors and hospital to obtain any missing information that was needed Customer Service Representative/ Credit Card Processor EFS Bank - Memphis, TN

February 1999 to February 2004

• Responded to all aspects of customer inquiries and complaints

• Resolve billing and accounting service issues

• Daily interacted with management to determine and implement operational priorities

• Processed date via pc and 10 key

Collator Operator

Genesis Direct (Toys R US - Memphis, TN

March 1997 to January 1999

• Responsible for mail using collating mail

• Data Entry and Processed Orders

Education

Administrative Law

U of Memphis - Memphis, TN

Present

Paralegal

Southwest Tennessee Community College - Memphis, TN August 2002 to May 2006

Business Communication

Work Force Development and Training Center - Memphis, TN May 1998 to September 1998

Skills

• Child Protective Services

• Legal Research

• Content Management Systems

• Communication skills

• Customer service

• HIPAA

• Law Enforcement

• 10 Key Data Entry

Certifications and Licenses

First Aid Certification

CPR Certification

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