Administrative Customer Service
Resume:
Career Objective
I am seeking to utilize my ** years of administrative office experience in customer service, data processing, training, supervising, compiling reports, organizing data, looking to add and share my wealth of knowledge and experience to the business industry.
Experience
YMCA of Central Ohio (Grove City branch, Metro Offices, North branch) April 2005 to June 2022
Promote safety of facilities for staff, members and guests.
Teamwork with staff on personal interaction with members and guests.
Maintain a building wide clean, safe and healthy environment for members.
Assist Facility Director by maintaining training of staff and upkeep of assignment sheets.
Maintain equipment and ordering supplies; notify Director as needed.
Interacts with DPP team and coaches to assure data being received and processed. Identifies and resolve patient billing concerns; performs audits and modify reports. Prepares accounts for billing.
Create strategic system of retention of data used for billing, auditing and invoicing.
Maintains strictest confidentiality with adherence to HIPPA guidelines and regulations.
Work with branch staff on setup for events.
GAP Inc. – Customer Call Center -Seasonal October thru December 2014
Cancel, Credit, Locate, Place, and Reship Orders, Make adjustments.
Imagine Groveport Community School – Teacher’s Aide – October 2008 thru June 2010
Worked with Teachers to provide structured educational and emotional needs to the Special Education Department. Multi-tasked and worked in team oriented professional development projects.
Cross Country Inn n.k.a. Red Roof Inn – Night Auditor – April 2000 thru May 2005
Performed nightly audit of financial records, issued corporate billing statements. Created training manual for front desk reservations staff and train new personnel. Processed and modified guest reservations. Resolved guest billing disputes and complaint issues. Created employee schedules process hourly and per room payroll.
Ohio Tuition Trust Authority – Customer Service – November 1990 thru April 1997
Assist Deputy Director with monitoring investments and college tuition payouts.
Create reports for internal auditing bank records, investments and system.
Reconciliation bank statements, Data processing including ACT and Payroll deductions.
Record procedures for data operation duties and assisted with Computer system rewrite.
Supervise and train temporary employees.
Contact with Customers and Vendors to obtain missing information.
Prepared daily bank transfers and processed monthly audit of System to Financial Reports and Bank Statements.
Lisa A Gray
*****.********@*****.***
874 Geneva Ave.
Columbus, Ohio 43223
Education
Columbus State Community College 2008
Associate of Applied Science degree,
Business Management
Knowledge and Skills
Excellent written and oral communication skills
Homeschooled two students for six years middle thru high school
Microsoft Office Suite and Google docs
Multi-tasker and Detail oriented
Over 10 years in training and supervising employees,
Over 25 years in customer service and data processing
Self-Starter
Maintains confidentiality
Team Player
Enjoys meeting new people
Works well with time constraints
Innovated towards creating new processes
Certifications
CPR certified 2022
Hobbies
Volunteering in Community service programs
Reading and learning new computer programs
Hiking
Arts and Crafts and Cooking new recipes
Contact this candidate