Shawnta Drayton

704-***-****

Charlotte, NC

adryrj@r.postjobfree.com

Objective: Energetic with exceptional experience –enhancing customer service experience. Courteous and friendly and constantly finding new ways to exceed customers’ expectations with personalized service. To obtain a position where I will use and challenge my skills and train while providing opportunity for growth.

Education:

Central Piedmont Community College – 2015 – 2017 Dental Hygiene

Independence High School – High School Diploma

Experience:

Leah & Louise Inc. – November 2021 – Present

Job Title – Hostess

Greeting customers as they walk into the establishment

Helping guest with reservations and guiding them to their table

Giving guest accurate wait time and seating them in the waiting area

Answering phones and scheduling reservations with large parties

Optimizing seating to ensure even workload for staff

Le Meridian – May 2017 – November 2021

Job Title – Housekeeping Supervisor

Supervise employees in the daily process of cleaning vacant and stayover guest rooms

Train new employees on the duties and responsibilities of the department

Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority

Work closely with the front desk, department executives, maintenance, and general manager to address issues and concerns

Jackson Hewitt Tax Service – January 2014 – April 2017

Job Title – Tax Manager

Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws

Research and analyzed tax developments and applications to specific business situations

Assisted in managing audits of federal and state tax and state and local filings

Hewitt/Spherion – June 2011 – January 2014

Job Tile - Benefit coordinator/HRIS Specialist

Assist Clients and employees with benefits and other Human resource tasks.

Manage monthly, quarterly and annual payouts for merit rewards