Front Desk Customer Service
Resume:
Shawnta Drayton
Charlotte, NC
**************@*****.***
Objective: Energetic with exceptional experience –enhancing customer service experience. Courteous and friendly and constantly finding new ways to exceed customers’ expectations with personalized service. To obtain a position where I will use and challenge my skills and train while providing opportunity for growth.
Education:
Central Piedmont Community College – 2015 – 2017 Dental Hygiene
Independence High School – High School Diploma
Experience:
Leah & Louise Inc. – November 2021 – Present
Job Title – Hostess
Greeting customers as they walk into the establishment
Helping guest with reservations and guiding them to their table
Giving guest accurate wait time and seating them in the waiting area
Answering phones and scheduling reservations with large parties
Optimizing seating to ensure even workload for staff
Le Meridian – May 2017 – November 2021
Job Title – Housekeeping Supervisor
Supervise employees in the daily process of cleaning vacant and stayover guest rooms
Train new employees on the duties and responsibilities of the department
Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority
Work closely with the front desk, department executives, maintenance, and general manager to address issues and concerns
Jackson Hewitt Tax Service – January 2014 – April 2017
Job Title – Tax Manager
Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws
Research and analyzed tax developments and applications to specific business situations
Assisted in managing audits of federal and state tax and state and local filings
Hewitt/Spherion – June 2011 – January 2014
Job Tile - Benefit coordinator/HRIS Specialist
Assist Clients and employees with benefits and other Human resource tasks.
Manage monthly, quarterly and annual payouts for merit rewards
Contact this candidate