Customer Service Basketball Coach

ALONZO JAMISON

Tecumseh, Kansas 913-***-**** ******.*******@*****.***

Detail-oriented and energetic retail manager with 15+ years of experience in B2B sales, event marketing and college athletic coaching, establishing proven transferable skills for a position in business relationship management. Demonstrated positive results in growing sales, developing marketing campaigns and coaching student-athletes and sales staff to achieve optimized performance goals. Excellent capabilities in outbound sales, client education and networking to establish new business relationships.

Professional Experience

Personal Health Sabbatical During the Covid-19 Outbreak

Took time off from work for medical reasons January 2021 – the Present

●Attended a virtual leadership course via LinkedIn

Hallmark Lawrence, KS

Section Manager January 2019 to December 2020

●Mobilized staff to deliver outstanding customer service by communicating details about store products, and marketing promotions, consistently achieving 80% of management customer service matrix goals

●Organized store budgets by tracking and analyzing details of company expenses and devising staff protocols to improve efficiency, sustaining a 20% growth in the store profits

●Supervised a total of 25+ employees by delivering training presentations on productivity and leadership skills and providing individualized feedback on performance, increasing employee retention by 65%

●Created weekly store schedules using company owned software to identify schedule conflicts and track staff metrics, growing store sales by 35% and increasing customer satisfaction scores by 55%

Medical Leave of Absence

Took medical leave to receive a kidney transplant December 2016 – December 2018

●Attended a training course on Marketing, Sales, Account Management via LinkedIn

Ricoh Lenexa, KS

Account Manager January 2015 - December 2016

●Generated sales of Ricoh business products and services by providing customer education and installing hardware and software, boosting customer retention by 33% through post-sales support

●Prospected for new sales leads using networking and outbound sales techniques, preparing sales collateral and pricing proposals, achieving 40% average annual growth in business relationships

●Managed customer accounts by customizing processes in Salesforce CRM software that allowed for easy migration of data, raising customer satisfaction scores and boosting profit by 25%

Bethel College North Newton, KS

Head Men’s Basketball Coach January 2008 - December 2014

●Managed a college basketball program by supervising and organizing daily operations, scheduling games and coordinating travel, developing 35 young players

●Recruited student-athletes by interviewing 75+ prospective team members, and establishing relationships with parents and coaches, resulting in a 30% increase in athletes from outside the state

●Fundraised for extra monies for trips, uniforms, etc.

●Counseled students using effective listening, stress management strategies, and goal-focused motivation techniques, positively impacting program grades

MAYB (Mid America Youth Basketball) Newton, KS

Director of Marketing January 2008 - December 2011

●Directed marketing campaigns for youth basketball tournaments by executing high-level strategies including budgeting and establishing partnership relationships, increasing ticket sales by 15%

●Headed development of event media guides by collaborating with stakeholders, creating lists of speakers and performers, and planning event activities, growing event sponsorships by 45%

●Built tournament websites and authored page content and SEO techniques, resulting in a significant growth in web traffic and a 25% boost in ad revenue

Additional Experience

Embarq/Sprint Product Manager

Core Competencies

Business Networking, College Sports Coaching, Sales Management, Outbound Sales, Operations Management, Oral and Written Communication, Salesforce Tools, CRM Technologies, Web Development Technology

Education & CertificationsBachelor of Science in Communications, University of Kansas

Contact this candidate