Customer Service Logistics Coordinator

Sealisa Stanley

***** ***, ******* ***. ******** 48240

P: 248-***-**** E: ************@*****.***

LinkedIn: www.linkedin.com/in/sealisa-stanley-5603a6147

Logistics Coordinator

I bring combined 19 years’ experience in Logistics, Supply Chain, and the Supplier base transportation industry. If you are searching for an experienced Coordinator I would like the opportunity to prove how I can be beneficial to your company. I am qualified to organize and communicate efficient transportation and routing specifications between production, sales and supply chain base while maintaining prompt customer service satisfaction.

Professional Experience

Ibiden U.S.A. Corporation - Farmington Hills MI

Logistics Coordinator (Nov 2017 – Present)

Coordinate and expedite International shipments containing auto parts from Hungary and Japan to the United States automobile industries.

Expedite parts to Ford, GM and Chrysler using analytical reactive skills, eliminating the possibility of line shut down.

Through the use of SAP process ASN’s for shipments that have shipped out of the warehouse.

Work closely with the customer, warehouse and carrier’s to assure that capacity is available so that all orders ship out on time.

Manage future forecast to predict upcoming shipping requirements. Use the forecast to submit to management a Metrics report that show current inventory levels and shipping history.

Coordinate shipments and track freight that has moved by truck, rail, ocean and air from point of origin to the delivery destination.

Schneider National/Logistics Division- Farmington Hills MI

Logistics Technician (2013-June 2017)

Initiated BIDS then assigned loads to the most cost efficient carrier taking into account line haul, fuel and distance.

The liaison between supplier base and carriers communicating shipping instructions to assure the correct trailer was being dispatched and routed properly.

Created shipments for load tendering for 3rd party automobile companies. Responsible for maintaining them and scheduling service pickups and delivery’s.

Took customer service calls from shippers, drivers, dispatch and warehouse personal to assure smooth on time performance and transition, monitoring the condition of the product for proper delivery without overages, shortages or damages.

Nominated for the 2017 Customer Service Presidential Award in recognition of outstanding achievements in owing positive change and cost process improvements in order to save 80 hours per week hitting a new division record.

Schneider National/Supply Chain Division - Dearborn MI

Supply Chain Vehicle down specialist (2007-2013)

Responsible for resolving dealer down issues using problem solving skills and launching investigations that quickly expedited resolution for high level accounts.

Organized metric reports to show performance on shipping, damaged or lost freight then initiating corrective processes for improvements.

Expedited freight from supplier base warehouses to fill dealer orders for import and export customers.

Used internal web base systems along with analytical skills to determine appropriate actions for executing task when immediate decision making had to be made in an event suppliers, customers or warehouses experience unexpected issues that cause for thinking outside of the box.

Hollingsworth Logistic Management - Dearborn MI

Service Delivery Analyst (2004–2007)

Responsible for managing and analyzing 150 Supplier Q1 status and delivery performance metrics.

Managed supplier compliance reports that measured transportation, shipping and delivery performance to develop productive screening processes for non–compliance resolutions.

Facilitated training sessions for Ship Direct business processes and procedures.

Organized meetings to redeem 8D corrective action plans for performance improvement.

Hollingsworth Logistic Management- Dearborn MI

Demand Analyst (2003–2004)

Maintained a professional work ethic and high level intensity which developed strong communication levels with the automobile dealer base industry, meeting dealer fill objectives monthly.

Facilitated claim processing request for damaged, lost freight or inventory.

Managed EDI and ASN systems transactions for payment record keeping.

Worked with Product Analyst and Buyers when parts were damaged or changed engineering levels. Monitoring the recalls, releases and inventory levels.

EDUCATION

Bachelor, Business Administration - minor, Computer Information Systems

Davenport University, Dearborn, MI. 6-2003

Associate, Business Administration - minor, Computer Information Systems

Davenport University, Dearborn, MI. 6-2001

Computer/Technical/Supply Chain and Logistics Expertise

Transportation Management • Analytical skills • Problem solving • Supply Chain • Microsoft Office • ERP System • Outlook • Cross dock • Database systems • IMS • SAP • Call Tracker system.

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