Bpo Mortgage

RESUME

Sujatha Suravae

Plot No. **, Mahalakshmi Enclave,

Flat No. 201, Rajeev Nagar, Motinagar, Mobile No. 949-***-****

Hyderabad, Pin: 500045. Email Id:*******.*******@*****.***

Objective:

To venture into challenging assignments in the field of banking and Financial services Industry that utilizes my knowledge, experience and skills - leading to organizational effectiveness and my personal growth as well.

PROFESSIONAL STRENGTHS:

Good Communication and interpersonal skills.

Ability and desire to learn new things.

Ability to match the quantity and quality standard of the organization.

Ability to work in shift basis.

High motivation levels.

Positive attitude with the ability to meet deadlines.

Positive attitude towards my team members.

Experience Summary:

Possess twelve years of experience in BPO industry (two years in FIC, three years in Core logic and seven years with Cognizant), from 17th March, 2008 to 2011 with Core logic and from 2011 to 2019 worked with Cognizant as Sr. Process Associate.

Working for American Clients and dealing with data validation & analysis for COGNIZANT. The process is all about providing back end services for many mortgage banks in US on the residential properties, with the information of the property tax as per the tax payment cycle. This information is procured by contacting the respective tax collectors and tax collecting agencies in US either through phone, various tax information websites or fax .

From November 2016 to Feb 2017 worked with AMEX Client (Related to Amex Business Cards) Text Enhancements for the pages of Amex Business Cards, Making changes according to Mockups given by Client, after changes need to port the information in the Client Application.

From march 2017 to July 2018 worked with Caliber account related to Mortgage.

From Jan 2019 to July 2020 worked with Raymond James Client related to KYC.

From Dec. 2020 to till date working with FAI as Trainer.

Job Profile & Responsibilities:

Pulling and Allotting work to the team.

Working on QC (Quality)

Provide work status to the Client and the delivery heads.

Interact with the onshore team in getting the process related clarifications.

LAS (Loan Administration Solutions) - we check the borrower tax status and we pay the delinquent taxes with the help of a Website or Calling the Tax Office.

Helped in completing the FMEA for Chase TAR and Green Tree TAR.

Good team player and through experience in handling teams and capable of communicating with clients and people of different backgrounds.

Helping the team if any Queries related to the process.

Education Qualification:

Diploma in Type (Higher Grade).

B.Com from Osmania University

Intermediate from Sadhana Junior College, S R Nagar, Hyd.

S.S.C. from Gandhibhavan High School, Nampally, Hyd.

Technical Qualification:

Packages : MS-office (Word, Excel, Power point) & DTP

Operating system : Windows 7/8, Windows XP

PROFESSIONAL ACHIEVEMENTS:

Have been awarded with:

Received Wow and Phoenix Awards.

Innovated new Automation Tools for 5th Third Process (Certified as YB Project) and 22 Automations for Green Tree Process (Certified as lean projects).

Got Certified in US Mortgage

Yellow Belt Project have Trained and Certified.

Completed AllRegs Courses and got certified.

Personal Details:

Name : Sujatha Suravae

Father’s Name : S. Digamber Rao

Date of Birth : 15th March, 1979

Native Place : Hyderabad

Marital Status : Married

Languages Known : English, Hindi, Telugu&Marathi

Nationality : Indian

Hobbies : Learning new things, listening music

Sujatha Suravae

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