Customer Service Managing Partner
Resume:
Lisa KNOX
Managing Partner - Quik Copy
Leesburg, GA 31763
*********@*****.***
An enthusiastic, goal-oriented, and cooperative person seeking an opportunity to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for the duties performed within the company.
Authorized to work in the US for any employer
Work Experience
Managing Partner
Quik Copy - Albany, GA
September 2009 to Present
• Oversees, plans, and directs the activities of a modern printing operation; prepares or directs the preparation of cost estimates; establishes and coordinates methods and procedures for economical and efficient production.
• Confers with institution and departmental representatives on materials to be printed and the priorities and time limits involved and prepares or directs the preparation of schedules accordingly.
• Supervises directly or through subordinate supervisors a large staff of employees engaged in pre- press preparation, pressroom, and binding operations; plans and directs formal and on-the-job training programs.
• Responsible for social media marketing, customer acquisitions, and inventory.
• Determines or assists in determining the kind, amount, and location of equipment; requisitions supplies, repair parts, and replacement or additional equipment; directs the cleaning, maintenance, and minor repair of equipment.
• Plans, develops and writes specifications for a wide range of printing and binding jobs to be contracted to commercial printing vendors as needed.
• Directs the preparation and maintenance of necessary records and reports.
• Develops the vision and strategies to achieve that vision; sets and communicates the long-term direction of the company and ensures that the short term goals, objectives and tasks are aligned and adjusted in anticipation and in response to outside forces and internal changes that impact achievement of the firm's vision and strategies.
Assistant Store Manager
Wal-Mart Supercenters - Albany, GA
2005 to 2011
• Provide supervision and development opportunities for hourly associates.
• Ensure customer service, store cleanliness and employee efficiency.
• Ensure accurate count of money for deposit.
• Drive sales in assigned areas.
• Ensure compliance with Company policies and procedures.
• Communicate and exercised sound judgment and organizational practices.
• Create and establish rapport with potential and actual clients in order to build the business and generate sales.
• Recruit, train, and develop associates on company policies, procedures, and customer service guidelines.
• Complete daily store operational requirements as well as maintain daily sales and conversion goals. Cashier
Wal-Mart Supercenters - Albany, GA
2001 to 2005
• Utilize cash register to ring products and collect payments from customers.
• Provide customers with information on daily deals and discounts.
• Stock shelves in accordance to the supermarket's policies and make sure that any out of stock product is informed to the supervisor.
• Answer customers' queries regarding products and deliveries.
• Assist customers in finding their choice of items or escort to the right shelves. Education
High School Diploma
Albany High School - Albany, GA
2000
Diploma
Albany Technical College
Skills
• self-starter (Less than 1 year)
• solutions (Less than 1 year)
• Graphic Design
• Branding
• Adobe Illustrator
• Adobe Creative Suite
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