General Manager Customer Service

ISRAEL RUIZ

■ ************@*****.***

Bilingual, experienced supervisor with a strong background in the restaurant business with highly developed communication skills. Accustomed to handling multiple priorities, while maintaining high standards of quality and service.

OBJECTIVE

Seeking a management position in a well-established company in which my skills and experience can contribute to productivity and long-term career in the Food Industry. WORK EXPERIENCE

Restaurant General Manager

Jack in the Box, Fort Worth, TX July 2019-Present

Manage the daily operations, generating $50,000-$55,000 in weekly sales, successfully remaining profitable, through exceeding multiple store sales goals within the past two years from $1.5 million to $2 million, in the midst of the current pandemic, while ensuring a prosperous work environment with supervising 40-45 employees.

Restaurant General Manager

Wendy’s, Watauga, TX September 2017-February 2019

Transformed a problem store within eight months, through providing symbolic leadership in mentoring staff to deliver high quality customer service, while maintaining store cleanliness and ensuring accuracy of customer orders, which resulted in the store receiving recognition for their superior customer satisfaction evaluations. Restaurant General Manager

Taco Bueno, Arlington, TX February 2014-July 2017

Succeeded in overseeing the daily operations of 2 locations, which included managing 25 employees and training other General Managers on P&L reconciliation, along with the development and execution of local store marketing, while facilitating catering services out of both locations. Bar Manager

Applebee’s, Mesquite, TX August 2012-February

2014

Coordinated the successful day to day operations, through overseeing the scheduling of employees and personnel to account for daily duties and tasks. Managed over 45 employees. Restaurant General Manager

Chick-fil-A, Dallas, TX January 2012-August 2012

Maintained successful operation in a high-profile corporate restaurant chain. Supervised 40 employees in an

$85,000 a week store.

Restaurant General Manager

Taco Cabana, Dallas, TX May 2006-June 2011

Supervised 30-40 employees in a $40,000 a week store while turning around a problem store, did such a good job that in June 2008, I opened a new store location and ran it well. So well, that the team was honored by shooting one of our Taco Cabana commercials. In January 2009, I was asked to take over the newest Taco Cabana in Mesquite, TX and took it to the next level to become Restaurant of the Year and Manager of the Year. My greatest gift is the ability to walk up to any guest and make them feel welcome, another great example of

“Service Obsession.”

SKILLS

ServSafe TABC Certified Sygma McLane Forecasting Sales P&L

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