Customer Service Sales Associate
Resume:
Casi Black
Hard worker and very reliable
Lake Providence, LA 71254
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Cashier, Customer Service, Stocking, Cleaning, assist on cooking, McDonald's - Oak Grove, LA
March 2022 to Present
• Greet guests and complete the check-in process
• Input and retrieve information from the computer and PMS system
• Confirm guest information, room rate, selection of room, code electronic keys
• Provide information to guests about hotel amenities & local area
• Assist guests with check-out
• Ensure rooms and services are correctly accounted and charged
• Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
• Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
• Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
• Answer and manage phone calls in a timely manner, managing multiple tasks at once
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
• Receive, retrieve, and relay messages and packages to guests
• Other duties as assigned
Embroidery Machine Operator
The Superior Group - Eudora, AR
March 2022 to April 2022
preparing garments and operating embroidery machines to embroider names, initials or logos on garments.
• Maintained machining equipment
• Used precision measuring instruments, including lathes and calipers
• Visually inspected equipment parts and deliveries
• Managed production lines
• Set up tools and production areas
• Excellent communication skills
• Ensured the packaging material inventory was accurate
• Operated various molding presses
Cashier
Super1 Foods - Monroe, LA
January 2019 to May 2019
1. Cashier
2. Stocking
3. Greeting customers
4. Bag groceries
Cashier/Sales Associate/Customer Service
Muse Mart - Monroe, LA
March 2018 to May 2018
1. Performed store closing and shift change actions. 2. Developed promotional ideas to move overstocked merchandise. 3. Resolved Current issues in timely manner.
4. Increased customer loyalty and retention.
5. Put out new stock and rotated existing products 6. Worked extra shifts during busy periods to maintain service. 7. Received and processed customer payments.
8. Completed shift logs.
9. Analyzed purchases for signs of fraud.
10. Priced merchandise, stocked shelves, coolers and took inventory of supplies. 11. Handled all customer relations issues in a gracious manner and in accordance with company policies. 12. Completed all cleaning, stocking and organizing tasks in assigned area. 13. Identified potential shop-lifters and alerted management. 14. Completed all point of sale opening and closing procedures, including counting the contents of the cash resister, lottery sales, and gas readings.
15. Completed all daily tasks and special assignments with an efficient and quality-driven approach. 16. Welcomed customers into the store and helped with an efficient and quality-driven approach. 17. Welcomed all customers into the store and helped them locate items 18. Built relationships with customers to increase likelihood of repeat business. 19. Stocked and replenished merchandise according to store merchandising layouts. 20. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
21. Determined customer needs by asking relevant questions and listening actively to responses. 22. Responded to customer questions and requests in a prompt and efficient manner. 23. Actively pursued personal learning and development opportunities. 24. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
25. Answered customer telephone calls promptly and in an appropriate manner. 26. Operated a cash register for cash, check and credit card transactions. Field worker (Seasonal Worker)
Black and Gold Sweet Potato Farm - Delhi, LA
August 2017 to November 2017
1. Moved to new farms with the harvest schedule in order to pick and sort through sweet potatoes. 2. Loaded and unloaded sweet potatoes, checked and sorted the grades of sweet potatoes. 3. Understood and followed verbal and written instructions to complete the grading and sorting of sweet potatoes.
4. Cleaned and organized trailer, including the conveyor belt and tractors on a daily basis LPN (Licensed Practical Nurse)
MED TEMPS - West Monroe, LA
October 2009 to February 2010
1. Assessed patients by observing and recording vital signs, gathering specimens and reviewing lab test results
Education
Associate in Lpn
LTC- Tallulah, La
March 2001 to December 2002
High school diploma or GED
Skills
• Crew Member (1 year)
• Food Service (1 year)
• Customer Service (5 years)
• Medication Administration (8 years)
• Laboratory Experience
• Vital Signs
• Experience Administering Injections
• Triage
• Patient Care
• Venipuncture (8 years)
• Medical Office Experience
• Front desk (8 years)
• Medical scheduling
• Medical records
• Computer literacy
• Nursing (8 years)
• Hospital Experience
• Phlebotomy
• Clerical Experience
• Cash handling (6 years)
• Sales
• Cashiering3 (6 years)
• English
• Cleaning
• Medical Imaging
• Insurance Verification
• Machining
• Microsoft Word
• EMR Systems
• Communication skills
• Typing
• Windows
• Patient observation
• Medical terminology
• Information security
• Microsoft Excel
• Computer skills
• Safety plans
• Documentation review
• Discharge planning
• Guest services
Assessments
Customer service — Highly Proficient
September 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Administrative assistant/receptionist — Familiar
September 2020
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Retail customer service — Familiar
February 2021
Comprehending and responding to retail customer needs Full results: Familiar
Work style: Professionalism — Proficient
February 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Familiar
February 2022
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Highly Proficient
September 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Familiar
February 2022
Responding to customer situations with sensitivity Full results: Familiar
Retail customer service — Familiar
February 2022
Responding to customer situations in a retail setting Full results: Familiar
Work style: Reliability — Highly Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Cleaner fit — Familiar
February 2022
Measures the traits that are important for successful cleaners Full results: Familiar
Cashier skills — Completed
February 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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