Customer Service Data Entry

Steffanie Fry 717-***-****

** **** ***** *****, ******, PA 17517 **************@*****.***

Professional Profile

• Commissioned Notary Public

• 15+ years’ office experience

• Microsoft Office Expert

• Customer Service

• Government Grant Writing

• Paralegal Studies

• Accuracy and Detail Oriented

• Fast worker that learns new tasks quickly

• Problem Solving Skills

• Meeting Deadlines

• Legal Writing

• Deed/Agreement Research and Preparation

• Construction Observation

Scheduling/Knowledge

• Inspection Coordinator

• Municipal and County Ordinance knowledge

• Municipal Land Development, Subdivision, and Lot Add-on Submissions

• County Land Development, Subdivision, and Lot

Add-on Submissions

• Recording Documents, Plans, Etc.

• Municipal Plan Reviews

• Assistant to President, Associates, and others

• Municipal Project Bidding and Administration

• PennBid Bidding

• MS4 Knowledge

• DEP Permitting

• Billing and Invoicing

• Municipal Plan Reviews

• Data Entry and Transcription Experience

Professional Experience

Hanover Engineering Associates, Inc., Ephrata, PA

11/8/2010-Present

Project Assistant/Notary Public/Inspection Coordinator Achievements:

• Become a member of the American Grant Writer’s Association

• Earned my Associates Degree in General Studies

• Retained Notary Commission

Responsibilities:

• Assistant to Associate of Firm and others

• Performed Municipal reviews of plans

• DEP Permitting

• Administration work (Typing, phone calls, and many other tasks)

• Shop Drawings submissions/tracking

• Surcharge Determination/Letters to permittees regarding fees

• Inspection coordinator

• Tracking of Construction projects and attending meetings

• Grant Writing

• PennBid Administration and bidding for Municipalities

• Simplifile E-Recording Administration and Processing

• Inspection Coordinator for construction

• Prepared bidding packages

Lake Roeder Hillard & Associates, Lancaster and New Holland, PA 10/9/2004-7/6/2010

Assistant Project Manager/Project Administrator/Notary Public Achievements:

• Became a Commissioned Notary

Responsibilities:

• Assistant to Associates of Firm

• Township and County Plan Submissions and Compliance Submissions

• Reviewed Municipal and Government Agency Regulations

• Coordinated with various organizations and municipalities to satisfy requirements

• Recording documents and plans

• Administration work (Typing, phone calls, and many other tasks)

• Meetings with clients

• Marketing

• Payroll/Human Resource tasks

• Invoicing and Billing

• Notary tasks

• Miscellaneous tasks

Flex Check

10/14/2003-7/2004

Loan Officer/Customer Service Representative

Responsibilities:

• Loan Processing, Collections, Customer Service

• Staying up to date on government policies and laws

• Cash handling (Payments and Cash Loans)

Stoltzfus Rv’s and Marine, Adamstown, PA

6/1997-10/2003

Head Receptionist/Parts Department

Responsibilities

• Taking parts phone calls for Boats and RVs

• Customer Service/Cashier

• Worked the main switch board when the receptionist wasn’t there

• Assisting service department

• Waiting on Customers and Technicians

• Organized and arranged the parts store

Education

Cocalico School District – Washington Education Center – High School Diploma - Class of 2002 Reading Area Community College, Reading, PA – Associate Degree – Class of 2018 Professional References

Randall Wright, RLA – Project Manager/Landscape Architect – Hanover Engineering Associates and Lake, Roeder, Hillard & Associates, Inc. - 717-***-****

Erik Kaylor, CPESC – Stormwater Technician/Field Surveyor/CAD Designer – Hanover Engineering Associates and Lake, Roeder, Hillard & Associates, Inc. - 717-***-**** Rebecca Stakem – Senior Cad Designer/Cad Coordinator –Hanover Engineering Associates – 717-***-**** Patricia Nissley – Project Administrator – Lake Roeder Hillard & Associates – 717-***-**** Linda Gerhart – Administrative Manager – Lake Roeder Hillard & Associates - 717-***-**** Memberships

• Pennsylvania Association of Notaries

• American Grant Writer’s Association

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