PATRICIA A. MURRAY

918-***-**** adrypn@r.postjobfree.com

CAREER OVERVIEW

Note: The experience information in this resume is divided into two sections: Professional Technical Writing Experience and Professional Business Analyst Experience because I have worked in both roles. I believe these roles complement each other and enhance my value as a candidate.

Career spanning several years as a business communicator, eliciting, defining, analyzing, and documenting a wide range of technical topics: application development, process improvement, as well as policies and procedures. I feel that I am particularly adept at mapping business processes and interchange of data among applications . Success of all those tasks was based on relationships established with the managers and line employees with whom I collaborated to capture the information.

CORE COMPETENCIES

Communication

oAdept at translating complex technical information into understandable text that emphasizes the benefits provided by the product or service.

Software Proficiency

oExpert user of software appropriate for developing print and online documentation, including the Microsoft suite of applications, plus skilled user of Madcap Flare and RoboHelp.

Assignment Management

oAble to manage multiple projects simultaneously while meeting prescribed deadlines.

oDemonstrated flexibility and willingness to undertake a variety of standard and nonstandard project types with minimal artifact support.

Technology Translation

oExperienced liaison between the business and technical side of an organization, eliciting project needs from all levels of business and translating them into IT requirements. i

PROFESSIONAL TECHNICAL WRITING EXPERIENCE

Experis, a Manpower Group company, on the Fiserv account July 2021- Present

Writer II & editor for all documentation for a new product launch, Card Console: user guide, eLearning modules, quick reference articles, knowledge articles, and reference guides.

Ignite IT Services on the Administrative Office account August 2020 – May 2021

As an Ignite contractor working on projects for the Administrative Office of the U.S. Courts, I used Adobe RoboHelp 2017 and Microsoft Word to create, update, and publish release notes and online user help files for Decision Support System (DSS) product applications.

Converted and updated Lumira dashboard designed documents for DSS standard reports to Flare files.

Created the DSS Online Help Author Guide.

U.S. District Court, Northern District of Oklahoma January 2017 – July 2020

Technical writer developing policies and procedures and converting print policies and procedures to single source html5 files for print and inter- and intranet output using Madcap Flare and Madcap Contributor; converted and edited all Local Court Civil Rules and Local Court Criminal Rules, numerous topics for the following categories pertinent to the Northern District of Oklahoma: probation, policies/plans, IT, HR, forms, facilities and security, Clerk’s operations, travel; created snippets, table styles, CSS styles, and applied global and text conditions to topics.

University of Oklahoma - Tulsa (part time) 2004 – 2017

Writing Center Coordinator

oManaged hundreds of documents (research papers, theses, and dissertations) submissions from students and faculty, reviewing for all attributes of composition and style.

oConducted one-on-one consultations with students regarding their course assignment papers, theses, and dissertations.

oEdited faculty manuscripts intended for publication in scholarly journals.

GDH Consulting December 2005 – September 2006

Technical Writer to Dollar Thrifty Automotive Group (DTG)

oSOX-critical applications narratives: Researched and wrote narratives for DTG’s SOX-critical applications in support of the company’s Sarbanes-Oxley audit. Collaborating with Audit, IT, Finance, and the business units, I focused on 10 applications and involved my working with DTG internal audit to determine information about each application to document that would be valuable for both the immediate SOX audit effort. These narratives included additional information that made the documents valuable artifacts about the systems to support future projects.

The Williams Companies March 1990 – December 2005

Lead Technical Writer

oManaged up to six contractors for a large online and print project for the gas pipeline division of Williams (Northwest Pipeline, Salt Lake City, UT)

oDeveloped, researched, and wrote both online and print documents associated with the following:

-Policies and procedures for refined products

-Security: Onboarding/off boarding Williams and contract personnel

-Video network

-Telecommunications network order entry system

oWrote user manuals for several gas and refined products pipeline applications, including a pipeline management application for Saudi Aramco personnel, whom Williams was training.

PROFESSIONAL BUSINESS ANALYST EXPERIENCE

CTG – Xerox Account August 2015 – May 2016

Contract business analyst on the Xerox Services account, Tulsa, OK; identified opportunities to automate all or segments of the process; collaborated with developers of the Autobot application (proprietary to Xerox) to design the automated solution and document solution requirements; created storyboards (quasi wire frames) and integration documents that defined specific outputs to interfacing applications and function workflows; adhered to implementation dates based on IT release schedule.

Onora Group – HireRight Account March 2014 – June 2015

Contract business analyst on the HireRight account in Tulsa, OK, in the Transportation division. Developed business and functional requirements for migrating the DAC Online application (a HireRight proprietary employment verification, background check, and drug testing history application) from the legacy platform to the new DAC Edition platform, an effort that included requirements for a customer web portal into the application plus modules used by internal employees to support the DAC Online product; created and maintained a traceability matrix to ensure successful delivery of requirements; developed and implemented user acceptance test cases; worked hand in hand with the IT project manager and the business product manager to ensure accurate translation of business needs to the development community.

Mapped the three business processes supported by the Pivotal application to identify the functions the application supported and to determine whether another existing, more robust HireRight application could support the processes in its current state or with enhancements; identified issues and risks of sun setting Pivotal and integrating another application into the business processes.

GDH Consulting – ConocoPhillips account September 2013 – November 2013

Contract business analyst on the ConocoPhillips account. Analyzed current IT project discovery and assignment process and recommended an improved process that would emphasize IT-business collaboration and manage project delivery expectations with a focus on joint IT-business prioritizing.

Hertz Dollar Thrifty September 2006 – September 2013

Note: The following bulleted information describes my responsibilities as a business analyst employee at Dollar Thrifty Automotive Group (DTG). In 2012, Hertz purchased DTG, retaining the Tulsa office. I then became a business analyst for Hertz, continuing to perform the same responsibilities as those I performed for DTG.

Researched, developed, and documented business requirements for technology solutions for the Hertz DTG business domains (rental, fleet, rate and reservation, human relations and back office, infrastructure, and finance).

Using SIPOC methodology, conducted elicitation sessions (JAD-like sessions) with supervisors and SMEs to capture the suppliers, inputs, processes (tasks), outputs, and customers (recipients) of the major business functions of the Fleet domain. This was part of a year-long project to document the functionality required for a new Fleet Order and Maintenance System. The Hertz acquisition ended the project before a new system was written or purchased.

Based on many user interviews, I abstracted (re-engineered) the functionality of a critical security system supported by Microsoft Access database, forms, modules, and queries into business requirements aimed at defining a replacement system supported by an SQL database and a Web user interface.

oDeliverables:

-Current state context diagram, showing interfacing systems and data flowing between them and applications.

-Detailed narrative of each application module, each of which was to be the basis for functional requirements for the new application.

oSpearheaded the identification of approximately 3000 Access databases on the DTG Network and the nature of the data on each—age, last update, and retention requirements—as part of the DTG-Hertz data migration initiative.

oCreated a PowerPoint catalog of all DTG services, L1 through L3 detail, for each domain.

EDUCATION

The University of Oklahoma, Norman, Oklahoma

BA in English and secondary teacher certification

Tulsa University, Tulsa, Oklahoma: Marketing and Finance