Floor Supervisor General Manager, operations Manager

PHONE NUMBER: 009**********

·E-MAILADDRESS:*************@*******.***

ARAFAT TABAJA

Objective

I am seeking a long-term career where I can develop my skills through my previous experience. I am willing to enhance my work experience according to your company’s needs.

Professional Experience

11/2020 Present Hazara Co (Sheel W Mashi)

Operation Manager

Coordinate with chef, for design menus that enhance customers’ culinary experience while keeping up high quality

Monitors the Stocks of all Food & Beverage, Material and Equipment

Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.

Greet guests, escort them to their seats, and present them with menus.

Formulating budgets as well as setting up of objectives and ensuring that the set budgets and objectives are adeptly implement to achieve the set targets.

Responsible for appointing capable and efficient staff and add positively to the success and growth of the organizations.

Formulating excellent business strategies to boost up the profits of the organization.

Adeptly handling receiving and purchasing, for the restaurant, good goods with less price.

Coordinate daily Front of the House and Back of the House restaurant operations.

Responding efficiently and accurately to restaurant customer complaints.

Maintaining the restaurant’s revenue, profitability and quality goals.

Maintain high standards of quality control, hygiene and health and safety.

Conducting interviews and selecting the best candidates for hospitality.

11/2016 10/2020 Em Sherif Restaurant

Restaurant General Manager

Opening and overall responsibility for 80+ employees and 3 Managers

Responsible for the successful execution of the day-to-day operations

Monitoring cost to avoid wasteful expenses

Responsible for appointing capable and efficient staff and turning out those who cannot add positive to the success and growth of the organization

Adeptly handling receiving and purchasing

Benefitted the organization by a significant reduction in cost

Working hardly on increasing brand awareness and promoted certain potential income generator segment

Develop and work on having hands on business control tools

11/2009 10/2016 Kout Food Goup Burj Al Hamam

Asst. Res. General. Manager

Following the Restaurant General Manager instructions

Manage the day –to- day Operation

Report Directly to the Restaurant General Manager

Assumes the duties and responsibilities of the Restaurant General Manager in his absence

Interact and build customer relation

Support the restaurant Manager for the Administrative tasks of the Restaurant (Finishing staff schedule, Performance Report, Attendance Report, log book and payroll)

Communicates, Coordinates and Cooperates between the Division

Monitors the Stocks of all Food & Beverage, Material and Equipment

Ensures that all guests are satisfied

Handle all complains seriously and according to company principle

Ensure that all staff permanently a clean appearance, and that all staff work and are being managed according to company standard

2\2008 11 /2009 Batriq Restaurant Kuwait-Gulf Road

Branch Manager

Finishing staff schedule and payroll

Managing store movement

Managing and Handling sales process

Following up with suppliers

Squirel computer system

Start of the day and end of the day process

12\2006\_1\2008 Shababeek Restaurant SHARJAH_UAE

FLOOR SUPERVISOR

Assisting the manager finishing staff schedule

Supervising store movement

Finishing monthly inventories

Daily inspection and checkup for the overall restaurant

Following up with suppliers

Start of the day and end of the day process- (pixel point computer system)

Supervising holy Ramadan month events

5\2006_10\2006 SHARJAH DHOW RESTAURANT SHARJAH _UAE

Floor Head Waiter

Ordering Supplies

Handling purchasing process

Finishing Monthly Inventory

Handling all the guest’s complaints

9\2005_4\2006 FARAH CITY Nabatieh_Lebanon

Floor Supervisor

Handling catering process

Assisting the manager planning special functions and events

Supervising store movement

Following up with suppliers

Supervising holy Ramadan month events

Aug 2005 AL Saaha traditional village Beirut Lebanon

Captain order (trainer)

Summer 2004 Marriott Hotel Beirut Lebanon

*Floor waiter

Summer 2003 Panorama chkif club Nabatieh_Lebanon

Floor waiter

1999\2001 Est.SalmanTabaja for commerce Nabatieh_Lebanon

Accounting

Finishing daily inventories

Start of the day and End of the day process

Handling sales process

Controlling the store movement

Education

2002_2005 Hotel Management (TS) _Nabatieh Technical School

1998_2001 Commercial Sciences (BT) _ Arts Technical School

June 2004 the Education Institute of the American Hotel and

Lodging Association.

(Certified Hospitality Department Trainer)

NOVEMBER 2010 Profit and Loss Workshop

(Certificate of Attendance)

MAY 2013 Kout University School of Business

(Graduated LAR-Academy 3)

LANGUAGES

Arabic Mother tongue

English Very Good Speaking Reading and Writing

French Little Speaking and good Reading and Writing

SKILLS

COMPUTER SKILLS /MICROSOFT OFFICE (WINDOWS-WORD-EXCEL-INTERNET)

FIRST AIDER/ LEBANESE RED CROSS

REFERENCES

REFERENCES AND LETTERS OF RECOMMENDATION AVAILABLE ON REQUEST

DATE OF BIRTH: 3\4\1979

NATIONALITY: LEBANESE

MARITAL STATUS: MARRIED

BLOOD GOOUP: O+

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