PERSONAL DETAILS:

Full Name: Melissa Noelene Van Wyk

Date of Birth: 1985/10/07

Town of Residence: Kempton Park

E-Mail Address: adryok@r.postjobfree.com

Contact Number: 062*******

Sex: Female

Race: White

Nationality: South African

Marital Status: Single

Licence: Code 10 / Own Transport

EDUCATION &QUALIFICATIONS:

Highest Standard Passed: Grade 12

High School: Wolmaransstad High (2003)

Subjects: English, Afrikaans, Biology, Geography, Home Economics, Typing

Tertiary Education: Certificate in Negotiation and Conflict Resolution.

Computer Literacy: Windows XP, Ms Word, MS Excel, MS Outlook, Incredimail, Pastel Evolution, Sap Crm, Huawei Call Centre System, Best Price & Buyers, Bitrix 24, MDA(MRI) Property Manager, Location Bank, Hellopeter Business Portal.

EMPLOYMENT HISTORY:

CENTRAL DEVELOPMENTS & COSMOPOLITAN PROPERTY GROUP

Client Care Manager (1 June 2016 – Currently Employed)

Duties:

Providing clients with information on existing and upcoming rental and sales projects and assigning leads on Bitrix to the relevant property marketers.

Managing leads on Bitrix– contacting clients and assisting with queries.

Updating rental and sales site information on Bitrix.

Creating maintenance job-cards on MDA and Bitrix for existing tenant queries.

Following up with maintenance/estate managers on outstanding maintenance cases and providing feedback to the tenants.

MDA attended maintenance cases – Courtesy calls to confirm that maintenance was attend to the client’s satisfaction.

Logging emergency and retention calls on Bitrix for Cosmopolitan homeowners.

Following up with project management on outstanding emergency cases & providing clients with feedback.

Monthly courtesy call backs to all new rental tenants to ensure that they are satisfied with the service received, the living conditions and assisting with queries, complaints and/or maintenance issues.

Following up on complaints logged and calling tenants back with constructive feedback.

Managing complaints from HelloPeter, Email, Telephone, Facebook and Google Reviews.

Analysing and investigating complaints and communicating with management to have issues resolved timeously. Drafting written correspondence to conclude cases.

Escalating Rental Tribunal cases to relevant managers. Responses sent to Tribunal on management requests.

Managing social media platforms (Facebook & Instagram). Providing information on properties, feedback on queries and complaint escalation.

Other tasks

Drafting monthly reports on Complaints, Courtesy Calls, Call Centre report and Split Stats.

Overseeing Clientcare’s basic functions and reporting to senior manager regularly.

Training new staff.

Communicating with my team daily. Ensuring that team members are updated on changes, implementation of new strategies etc.

Reason for Leaving: Looking for new challenges.

Foodzone Head Office (B.E.C Group)

Assistant to Regional Manager – (2 Feb 2015 – 30 May 2016)

Duties:

General office tasks: Sorting of mail, making appointments, typing letters, filing, answering phones, receiving and sending faxes and emails and any other ad hock office task required. Assisting Regional Buyer and Regional Manager with daily requests.

Telesales: Contacting Members directly to make sales when Jabs & Once off deals have been given by the Suppliers.

Regional Buying & Promotions: Capture regional negotiated deals and contracts into the system and communicating arranged pricing and promotional activities to the Members. Communicating Member detail to Suppliers, and Supplier detail to Members ongoing.

Orders: Assisting Members in placing orders. (Capturing orders on the system & sending them to the relevant Supplier). Invoicing Members for point-of-sale material monthly.

Follow up: Following up on orders with Suppliers daily.

Problem Solving: Assist with handling queries and solving problems whenever needed by Members/Suppliers.

Reports: Reconciling and submitting required reports as needed by management.

Promotional Advertising Leaflet: Checking that all detail on the promotional monthly leaflet is correct – informing the point-of-sale manager of any corrections to be made.

Reason for Leaving: Self betterment

Reference: Hannes Kruger 083-***-****

MVW Registrations: (Self Employed Dec 2013 – Jan 2015)

Managing of all car registration documents.

Daily cash up & balancing.

Travelling to all licensing departments in GP, MP, NW.

Collection of all documents at Car Dealerships

Assisting Sales Consultants with all requirements needed for licensing – (Requesting full vehicle history e.g., outstanding fines etc)

Collecting of Number plates & installing them for the Car Dealerships if required.

Accompanying clients to the license department when needing assistance.

Reason for leaving: Low profits

Hisense South Africa (PTY) LTD.

Call Centre / Service Consultant – JHB & CPT (NOV2 2011 – NOV 1, 2013)

Duties:

Promoted from Reception to Service Dept – (MAY 2012 – PRESENT)

Capturing of Repair, Exchange, Refund orders on SAP.

Arranging collection of units via courier.

Customer Trouble Shooting online.

Following up on Service orders with Service providers.

Contacting customers with feedback on jobs.

Drawing reports from SAP of weekly & monthly repairs done.

Training new agents on SAP Web Portal.

Additional: Implemented (TRAINING) SAP at the PE, CPT & DBN Branch.

Reference: Ruth Michael (HR Manager) or Lizette Espach (HR Assistant – 010-***-****)

Reason for Leaving: Relocated back to JHB

YQ REGISTRATIONS.

Assistant Manager – JHB (Sept 2010 – Oct 2011).

Duties:

Managing of all car registration documents.

Daily cash up & balancing.

Traveling to all licencing departments in GP, MP, NW.

Collection of all documents at Audi & VW for registration.

Assisting Sales Consultants with all requirements needed for licencing – (Requesting full vehicle history e.g., outstanding fines etc)

Reference: Marie Botha

Reason for Leaving: Seeking better working hours.

CURRICULUM VITAE

MELISSA VAN WYK

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