Customer Service Care

JAGROOP SINGH

***-******** ****** *****: (***) **8 – 7612

Winnipeg, MB R3G 1M4 Email: *********@*****.***

PROFILE

Demonstrated experience working within the customer service sector Skilled in various computer and technology-related tools, such as Microsoft Office Suite Several Conflict Resolution and Human Resource Management courses and workshops Excellent interpersonal and communication skills

Ability to learn quickly and work in a fast-paced environment Self-motivated and able to work independently or within a team environment EDUCATION

Business Management and Entrepreneurship, Algonquin College, Ottawa, ON 2019

- Business Administration and Management Diploma

Computer Science and Technology, Sai Computer Education Institute, Ajnala, Punjab, India 2016

- Computer Science and Technology Diploma

EXPERIENCE

Customer Care Specialist

Skip The Dishes (Contact Center), Winnipeg MB

January 2021 - Present

- Greeting customers and restaurants and providing the solutions of their live order issues.

- Making phone calls and chats with the customers.

- Making payments, refunds adding items in the order and so on. Cashier

Tim Hortoms, Ottawa ON

November 2019 - March 2020

- Greet and welcome people, take payments.

- Inspect dining and serving area and equipment.

- Speak with guests and ensure satisfaction with food and beverages and attend complaints. Cashier / Customer Service (Full-Time)

Circle K Convenience Store, Ottawa, ON

May 2019 – March 2020

- Performed all duties and day to day responsibilities for store functioning, including operating the cash register, handling of cash and credit transactions, issuing receipts and refunds.

- Operated lottery terminal, sold and dispensed tobacco products in compliance with city, provincial, and federal regulations.

- Performed inventory management, including stock tracking, ordering, restocking, etc. JAGROOP SINGH

517-Maryland Street Phone: (204) 998 – 7612

Winnipeg, MB R3G 1M4 Email: *********@*****.***

- Maintained a clean and organized store environment, in addition to occasional housekeeping/janitorial duties as required.

Sales Representative

SDI Marketing

November 2018 – May 2019

- Greeted and assisted customers with their daily shopping needs.

- Supported clients with signing up for a President’s Choice MasterCard.

- Excelled in the sales targets for new client sign-ups with the President’s Choice MasterCard.

- Promoted and suggested financial products based on the expressed needs of the customers. Cashier / Customer Service

Quickie Convenience Store

January 2018 – December 2018

- Performed all duties and day to day responsibilities for store functioning, including operating the cash register, handling of cash and credit transactions, issuing receipts and refunds.

- Operated lottery terminal, sold and dispensed tobacco products in compliance with city, provincial, and federal regulations.

- Performed inventory management, including stock tracking, ordering, restocking, etc.

- Maintained a clean and organized store environment, in addition to occasional housekeeping/janitorial duties as required.

VOLUNTEER/OTHER

Algonquin College, Ottawa, ON

2017 – 2019

- Participated on the Graduation Committee for the Business and Administration graduating class of 2019.

REFERENCES

Rouf Iqbal

Manager

Circle K, Ottawa, ON

M: (613) 276 – 0979

Christopher Allen

Regional Manager (Previous)

SDI Marketing

M: 613-***-****

Contact this candidate