Assistant Manager Operations

Jeremy James

************@*****.*** • 646-***-**** • linkedin.com/in/jeremyjames2/ • Newark, NJ

Core Competencies

Software: Hardware:

Jira Knowledge of decomposition of hardware

Service Now Knowledge of hardware information (HDDscan, HWINFO

Zendesk Can assemble desktops, laptops and wyse terminals

Heat Knowledge of different power circuits and hardware safety

Command Prompt and Commands Knowledge of Androids and Iphone user support

Cisco application management Cabling server room CAT4/6 cables to user workstations

Active Directory Knowledge of Peripherals and how to assemble them

Operating Systems: Highly Proficient in Mac, Linux and Windows 8,10

Networking: LAN networks utilizing Cisco technologies, Handled LDAP Directory and servicing Cisco related hardware through network applications

Professional Experience

BNP Paribas Jersey City, NJ

January 2022- August 2022

Asset Management Representative

●Successfully Managed and reported hardware including laptops, desktops, mobile devices, and wyse terminals for the entire United States offices of the company.

●Utilize applications such as ServiceNow, Argos, Archibus to manage online and offline devices on the network and track them using networking protocols.

●Practiced skills in Excel to use data management of hardware and user accounts connected to each specific device

Bank of New york Mellon Manhattan, NY

July 2021 - January 2022

Software Developer

●Utilize ticketing system Jira to receive and produce day to day software bug fixes with the database applications the team was in production of making.

●Facilitated daily meetings with the team and managed daily progress of team and relayed it up the chain of command

●Used coding languages Java Javascript to fix day to day issues with database applications.

●Familiar with SQL and IntelliJ applications and how to actively read write and understand java in those Applications

Finra Manhattan, NY Jan 2020 – August 2020

IT Helpdesk Service Engineer

●Handled HEAT ticket requests by consistently distributing multiple communication devices to employees on a daily basis

●Leveraged and operated a HEAT ticketing system with outputs of 25 tickets a day

●Successfully Managed an inventory of over 1000 communication devices resulting in a more productive workflow environment

●Managed well detailed Excel sheets that actively managed all activity with Company technological inventory.

Dunkin’ Donuts Lawrence, New York Aug 2018- Feb 2019

Assistant Manager

Created weekly schedules for 20+ employees to organize workflow for upcoming weeks

Managed inventory of baked goods and reported findings to superior to streamline reordering

Calculated money spent on inventory to ensure store is within budget on a weekly basis

Education

Year Up New York Manhattan, NY Sep 2019 – August 2020 Cybersecurity/Technical Support Participant

●Accrued 200+ hours of hands-on training in Information Technology as part of a one-year career development program that includes six months of college-level courses and professional training followed by a six-month internship

●Served as Operations Manager and managed the room set up, facilitated welcome, overview, and action items

●Successfully graduated out the program with a year and a half worth of college credits in the computer science major

Science Skills Center High School Brooklyn, NY Sep 2014 – Jun 2018

●Graduated with High School Diploma

●Perfect attendance award

Certifications

Technical Support Fundamentals Google IT Certification

July 2022

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