Sales Manager Service Representative

Address : **** ***** **. ******, **

Zip Code : **618

Tel: 714-***-****

Email: adryjz@r.postjobfree.com

Rania Wilson

Objective a challenging position with an acclaimed business that will allow me to apply my knowledge, and personal skills, demonstrate my highly ambitious personality to make a positive contribution and pursue a rewarding career.

Language Proficiency

Fluent in Spoken and Written English and Arabic

Good knowledge of French

Computer Skills

1-Operating System

Windows XP.

2-Application Programs

Office Word, Excel, PowerPoint, Auto CAD 2014

Education

B.Sc. in Production Engineering, University of Alexandria, Egypt – September 2002

Graduated with a GPA of 3.25.

Victory College, Alexandria, Egypt 1982 – 1998

English Girl College ( E.G.C),Alexandria,Egypt, 1994-1998

Employment

Medtronic company

FROM 2015 TILL APRIL 2022:

Medical SALES REPRESENTITIVE

Main Responsibilities:

Selling implantable devices for specific therapies to physicians, institutions, payors, and other appropriate medical staff

Maintaining Consignments and Loaner inventory, moving loaner sets between accounts as needed

Keeping non usage and flight usage for products to a minimum level

Providing field service and case coverage to customers per their individual needs

Preparing and submitting field visit reports as required by District Sales Manager

Maintaining up-to-date customer record books and other records in accordance with District Sales Manager instructions

Aggressively visiting hospitals and solicit orders from present and prospective customers for the assigned products

Aggressively seeking new customers and formulate and follow plans for such action as directed by the District Sales Manager.

Handling customer complaints in accordance with Medtronic Spinal and Biologics policy and advise District Sales Manager and Medtronic Spinal and Biologics promptly of any situation beyond scope of authority

Recommending the addition of new products and the modification or deletion of present products to the line as appropriate

Meeting or exceeding sales quota and total company market share in assigned territory

Staying attentive to competitor’s product and merchandizing practices and keep the District Sales Manager informed

Attending and participating in sales meetings, training programs, conventions, and trade shows as directed

Assisting in the field training of any sales person as requested by the District Sales Manager

Cooperating with all personnel on the execution of Company programs

Creating and implementing an annual business plan with quarterly updates

Submitting reports and provide information as directed

Adhering to company policies and conduct all business in an ethical manner

Managing business with Medtronic Spinal and Biologics profitability in mind

Traveling significantly within assigned territory to cover hospital cases, make account calls, move loaner sets to needed locations and attend meetings, training programs, conventions and trade shows

Other duties as assigned

January 2014 December 2015

Company : Nihon Kohden

Position :Quality Assurance

Evaluate electrical, thermal and mechanical characteristics of integrated circuits, components, sub-components and systems to determine root cause of failure.

Analyze failure reports and recommend corrective action to prevent reoccurrence of problems.

Support new process, product transfer and startup.

Incorporate automation and improvement of failure analysis process.

Ensure materials and failure analysis capabilities required to support advanced process technology and product development are in place.

Interact with device and process development engineers to determine relationship of materials properties electrical performance and quality engineers assist in risk assessment.

Define and review analytical equipment for both production and development.

Complete sample analysis for equipment and process qualifications.

Identify optimum analytical approaches critical to problems.

Coordinate analytical resources to ensure rapid and accurate results for manufacturing ramp.

Conduct innovative use of new analytical tools, equipment and methodologies.

Develop, record and perform various failure analysis on systems and components to identify root cause.

Develop formal failure analysis report data and findings of complaint and other groups after analysis completion.

Engineer and convey warranty return metrics.

Maintain and oversee calibration of analysis equipment.

June 2007 till November 2007

Fuchs : German Company ( Subsidiary of Fox FILTER Group) for Oil and Greases .

Position : Senior Marketing Engineer .

Main Responsibilities

Work with Sales, Clients, and other employees (Search Marketing Analysts) to provide search campaign management. This would include:

oSetting up accounts and campaigns

oBuilding and managing keyword lists

oEstablishing targeting parameters

oForecasting budgets

Help Sales, Clients and Search Marketing Analysts optimize keywords, manage bids, and improve creative.

Use proprietary tools and internal resources to highlight significant trends.

Provide strategic insight through regular reports.

Support Sales team produce response to proposals for new business.

Ensure fiscal responsibility by proactively monitoring budgets and new contracts and invoices.

June 2005 –till June 2007

Philips for Electric Lambs

Position: Production & Quality Control Engineer over production lines

Main Responsibilities

•Supports manufacturing business units, Engineering, and QA/QC on the production lines.

•Research, develop and prepare specifications for improvements to existing and/or new products, processes, equipment, and technology.

•Manage projects by developing a project schedule and team, tracking costs, preparing status reports, conducting team meetings, and communicating issues and progress to management.

•Prepare designs and cost analysis reports including project description, justification, schedule, budgets, and resource requirements.

•Supervise and direct contact personnel and outside vendors in the performance of contracted services.

•Provide leadership and guidance to subordinates with the Engineering organization.

•Supervise daily activities of Associate Engineers and all levels of Engineering Technicians.

•Provide direction and technical decision making for management involving capital asset purchases and expense for projects and/or strategic activities involving up to 10MM (capital/expense/revenue potentials).

•Prepare and present technical investigative reports to middle level management.

•Moderate degree of both internal and external personnel interfaces.

•Applies knowledge and experience with continuous improvement and lean manufacturing processes such as line balancing, shift scheduling, line efficiency, time studies, Visual Factory Management, Value Stream Mapping, (Quick Changeover), Mistake-proofing, Total Productive Maintenance.

•Prepare facility, building, and room layouts, concepts, and floor plans based on production flow and lean manufacturing concepts.

Preparation of specifications and protocols for the development, testing and qualification of equipment, processes and products.

December 2004 to June 2005

Scientific Center for Industrial Services – Omega Company

Position: Senior Sales Engineer:

Involved in pre and post sales activities

Study Market needs, customer satisfaction

Prepare and present presentations and seminars for the companies and firms.

December 2002 to June 2004

MERCEDS (ANA) - Alexandria Company.

Position: customer service representative:

Main Responsibilities

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

Offers alternative solutions with the objective of retaining customer's business.

Handles business transactions in connection with activation of new customer accounts on a computer terminal.

. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

Communicates with customers using web-based tools .

Makes financial decisions to protect/collect revenues and adjusts customer accounts.

Assist in training new employees.

6. Making recommendations according to customer’s needs on features, accessories, and upgrades

work in multiple queues sets over various customer contact channels.

Responsible for improving customer retention through programs and service provided to the customer .

Utilizes mechanized systems to initiate and complete service orders and handle customer requests.

Continually maintain working knowledge of all company products, services and promotions.

Administer system functions on all opening, closing, and balancing procedures according to finance guidelines .

Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation.

Certificates :

Quality Inspector Certification

Quality Assurance Certificate Program

Quality Control Training Program

Training and Courses

1- Mobil Company Alexandria, Egypt June 1999 – Sept.1999

Managed a team of six to assign working tasks during the daily operations.

Proposed and implemented numerous remedies to resolve bottlenecks, and noticeably increased customer satisfaction, and resolved conflicts between customers and staff.

2-Niaza Company Alexandria, Egypt October 2001 – June 2002

Managed the production line team and administered the working tasks and machines operations

Supervised the manufacturing, & QC divisions and maintained their efficient performance

Personal Information

Nationality: Egyptian

Marital Status: Married

Personal Skills: Organized

Social

Willing to Work in a Group

Capable of handling Stress

References Furnished upon request

Contact this candidate