Sales Associate Customer Service

SHELBY FRANKS

Salem, OR ***** 808-***-**** *************@*****.***

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Resourceful Sales Agent skilled in convincing, persuading and closing sales deals. Stocking and replenishing

Sales trends

Product knowledge

Sales expertise

Cash Handling

Relationship building

Exceptional customer service

Product and service sales

Multi-tasking strength

Client Service

Sales training

Problem-solving skills

Excellent people skills

Sales Associate, 11/2020 to 05/2021

MJs Glass And Vape – Salem, OR

Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites. Engaged with customers to effectively build rapport and lasting relationships. Loaded and unloaded merchandise using ladder and pallet jack. Applied security and loss prevention training toward recognizing risks and reducing store theft. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Maintained records related to sales, returns and inventory availability. Tracked stock using company inventory management software. Achieved perfect attendance and on-time record.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Provided positive first impressions to welcome existing, new and potential customers. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Prepared large cash deposits with zero discrepancies. Maintained customer satisfaction with quick and professional handling of product returns. Answered customer questions regarding sizing, accessories and proper care for merchandise. Increased sales by offering advice on purchases and promoting additional products. Sales Associate, 01/2019 to 09/2019

Victoria Secret & PINK – Salem, OR

Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites. Engaged with customers to effectively build rapport and lasting relationships. Loaded and unloaded merchandise using ladder and pallet jack. Applied security and loss prevention training toward recognizing risks and reducing store theft. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Maintained records related to sales, returns and inventory availability. Tracked stock using company inventory management software. Achieved perfect attendance and on-time record.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers. Worked alongside retail representatives to enhance product presentations and advertising collateral. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Assistant Store Manager, 12/2017 to 06/2019

GNC Live Well – Salem, Oregon

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Rotated merchandise and displays to feature new products and promotions. Maintained positive customer relationships by responding quickly to customer service inquiries. Processed payments for credit and debit cards and returned proper change for cash transactions. Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Reviewed sales and gross profit reports to determine options for increasing market growth. Bakery Clerk / Cashier, 01/2016 to 03/2018

Times Supermarket – Mililani Town, HI

Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue. Decorated and merchandised quality bakery goods to build business reputation and revenue base. Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.

Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.

Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.

Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.

Kept cash drawer accurate with appropriate change and small bills to meet customer needs. Processed accurate credit, debit, check and cash sales transactions for customer orders daily. Listened to customer needs and desires to identify and recommend optimal products. Stocked merchandise, clearly labeling items, and arranging according to size or color. Increased business sales utilizing knowledge.

Maintained up-to-date knowledge of store sales, payment policies and security standards. Wrapped, boxed and weighed bakery department products. Developed strong rapport with customers and created positive impression of business. Provided exceptional services and pleasant shopping experiences to retail customers. Built customer loyalty and retention by delivering excellent shopping experiences. Created inviting environment for customers by maintaining store organization and cleanliness. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Sales Associate, 01/2017 to 01/2018

Polo Ralph Lauren Factory Store – Mililani Town, HI Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites. Engaged with customers to effectively build rapport and lasting relationships. Loaded and unloaded merchandise using ladder and pallet jack. Applied security and loss prevention training toward recognizing risks and reducing store theft. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Tracked stock using company inventory management software. Maintained records related to sales, returns and inventory availability. Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Achieved perfect attendance and on-time record.

Provided positive first impressions to welcome existing, new and potential customers. Worked alongside retail representatives to enhance product presentations and advertising collateral. Solved customer challenges by offering relevant products and services. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Increased sales by offering advice on purchases and promoting additional products. Completed orders and organized product deliveries to meet customer timetables. Answered customer questions regarding sizing, accessories and proper care for merchandise. Maintained customer satisfaction with quick and professional handling of product returns. Processed product returns and assisted customers with other selections. Associates Degree: Marketing, Expected in 10/2022

Full Sail University - Winter Park, FL

Trade School: Hair Design, 04/2020

Johnny Matthew?s Hairdressing Training School - Salem, OR EDUCATION

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