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Front Desk Customer Service

Location:
Fort Myers, FL
Posted:
August 01, 2022

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Resume:

MARIA GABRIELA POZO

Fort Myers, FL 786-***-**** Email: adryia@r.postjobfree.com

EDUCATION

Rafael Belloso University - Maracaibo, Venezuela

Bachelor’s Degree in Marketing

WORK EXPERIENCE

ATLANTA LIPOSUCTION SPECIALTY CLINIC Front Desk Manager, April 2021 – March 2022

- Recruit, train and manage Front Desk staff.

- Prepare office schedules.

- Greet and log in patients, create new patients Packets and Charts

- Schedule patients Appointments and Surgeries.

- Create, maintain and enter patients' information into databases.

- Collect payments and inquire about previous balances.

- Release information to patients or agencies according to regulations

- Evaluate staff performance.

SILVIA TCHERASSI CORAL GABLES, FL Co-Manager, Aug 2017 – March 2021

- Support store manager in performing executive functions such as recruiting, training and business expansion.

- Responsible for overseeing daily operations and activities including sales management, budget administration, and inventory management.

- Manage projects and special events, build sales plans that promote revenue growth, increase product and service awareness and new business opportunities.

- Works closely and diligently with store manager, customers and clients to identify their needs, objectives, and concerns, as well as propose tailored and individualized solutions and services.

- Friendly, flexible, and supportive, capable of working independently or as part of a team, and skilled at building lasting relationships with clients to deliver extraordinary service and support. CALICO CORNERS, PINECREST, FL Store Manager, Aug 2017 – December 2019

- Manage and coordinate the daily operations of the store and the daily activities of the sales staff .

- Recruit, train and manage staff in all aspects of the business, prepare schedules and assign monthly sales goals and responsibilities.

- Perform and provide data analysis needed to predict product positioning, product selection, pricing and logistics of product distribution according to strategic plan.

- Exceed Financial Objectives, client’s satisfaction and staff well-being.

- Prepare and submit summary reports of conditions in-store and recommend action to be taken to ownership.

- Ensure each client receives outstanding service to enhance loyalty and develop new client’s relationships.

- Support merchandising presentation strategy and concept standards.

- High level experience in Retail POS software, providing daily reporting and product mix analytics.

- Display a dedicated approach to self-awareness and self-development. BC INTERNATIONAL GROUP/SAKS FIFTH AVENUE, MIAMI, FL Fur Salon Manager, Feb 2016 – Aug 2017

- Ensure all daily business proceedings are completed.

- Provide excellent customer service, maintain professional presentation standards, and improve the overall shopping experience with our clients through communication, training and individual accountability.

- Anticipate and maintain proper salon staffing, as well as creating and submitting salon schedules and revisions to staff and corporate office.

- Accountable for inventory control along with merchandising standards in accordance with Saks Fifth Avenue guidelines.

- Manage and rate sales staff by conducting performance reviews, assigning and monitoring personnel sales/service goals, recommend recruitment and termination of employees.

- Train, motivate and develop a selling team to reach their highest potential and maximize every business opportunity.

ONDADEMAR, MIAMI, FL Store Manager, Dec 2011 – Feb 2016

- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement, and determine areas needing cost reduction and program improvement.

- Train sales associates and supervisors in techniques and skills for selling and dealing with clients. Determine staffing requirements, interview, hire and train new employees. Conduct orientation sessions and arrange on-the-job training for new hires.

- Perform sales floor work, such as greeting, assisting customers, stocking shelves, and taking inventory. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

- Monitor customer preferences to determine focus of sales efforts. MANDARIN ORIENTAL HOTEL COMPANY, MIAMI, FL Director of Retail, Apr 2007 - Nov 2008

- Manage staff, prepare schedules, and assign monthly sales goals and responsibilities.

- Direct and coordinate the department's financial and budget activities.

- Establish and implement departmental policies, goals, objectives, and procedures, conferring with the hotel executive team.

- Determine staffing requirements, interview, hire and train new employees, oversee all personnel processes.

- Determine goods and services to be sold, set prices and credit terms based on forecasts and customer demand.

- Locate, select, and procure merchandise for resale, represent companies in purchase negotiations and trade shows.

- Plan store layouts and merchandising presentations/ displays.

- Direct and coordinate the opening of the first Shanghai Tang Boutique in the US. NEIMAN MARCUS, MIAMI, FL Ladies Shoes Assistant Manager, Jun 2006 – Apr 2007

- Provide customer service by greeting and assisting customers, responding to customer inquiries and complaints.

- Enforce safety, health, and security procedures.

- Supervise all merchandise was correctly priced and displayed.

- Examine products purchased for resale or received for storage to assess the condition of each product.

- Plan and prepare staff schedules and keep records of work schedules and timecards. Estimate cost of repair and alterations of merchandise.

ADDITIONAL SKILLS

- Strong Work Ethic, Training and Motivation, Relationship Builder, Performance Improvement, Inventory Control, Bilingual English and Spanish, Service Driven.



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